Flight Centre Bay Central

Positive experience: Katie at Hervey Bay has a lovely approachable manner. She’s patient , efficient and shows a very genuine interest in her clients. She follows through and explains things well. Having worked in many customer service roles myself , I am quite particular about good customer service. I would definitely recommend anyone to consult with her. As it’s a pleasant and reassuring experience.

Fantastic experience: My consultant Jessica Hill was extremely helpful and had a good understanding of the requirements I needed for my flights and travel plans. Jessica has a wealth of travel knowledge and has booked my forthcoming trip overseas, hopefully the first of many.

Fantastic experience: Outstanding service! Always love booking with the team at FC Bay Central :)

Fantastic experience: I seen Jess in Hervey bay and she was so fast and helpful when booking a holiday. I walked in one afternoon and by that night she had found and booked me the best and cheapest flights and advised lots of great information. Will definitely be booking with Jess for future holidays.

Fantastic experience: Friendly great service, answered my questions & my booking was made very easy. Have dealt with Flight Centre in the past & will continue to do so.

Fantastic experience: Jess is amazing and has excellent customer service. I highly recommend Jess and Flight Centre Stocklands Hervey Bay.

Fantastic experience: We first met Katie Roberts when we booked our trip to TopEnd plus Bali and Singapore. We couldn’t have been more pleased with the outcome. She was so helpful, courteous, knowledgeable and so so pleasant. We would give her a ten out of ten

Fantastic experience: Thanks so much to Jasinda Bourke for all her help in arranging my trip. She made the whole experience easy to deal with and it was a pleasure to have her serve me.

Negative experience: Lazy, deceitful, and inept. After previously booking some flights through Flight Centre in Hervey Bay, I tried to give Lena a chance to make some decent commission with organizing a “blank cheque budget” 10 day trip to Phuket. At every stage, they never failed to find new ways to disappoint. After an initial screw up with the booking that saw my reservation downgraded from an ocean view suite to a normal ocean view room (at basically the same price), weeks after being told everything was booked/paid/confirmed, I find out that my booking had been downgraded AGAIN (no refund of course). Now, 7 of my 10 days are in an even more basic room with no view of the sea (the entire reason for picking this hotel to begin with). Flight Centre blames the Hotel, the Hotel blames Flight Centre, and neither of them is willing to do a thing to try and fix it. I said I don’t care how much it costs - all I want is what I was promised… and they just don’t give a damn. After speaking with the manager (Emily) on the phone and via email, I can tell that the culture of apathy comes from the top. She was dismissive, rude, unapologetic and had no interest in fixing the issue - even when I called her mid afternoon and asked her to call the hotel to fix it, she kept making excuses about why she had no interest in lifting a finger. The next day, I received an email that as so dismissive that it basically boiled down to “not our problem”. When I reached out to the hotel directly - the plot thickened. The Hotel claimed that Flight Centre were the ones that reached out to them and downgraded my booking out of the blue. When pressed for evidence, the hotel later provided proof of the downgrade request from Flight Centre. Flight Centre Hervey Bay / Bay Central were incompetent at so many occasions, I’d rate them 1 star regardless of this last screw up, but it might have saved them from what is coming their way now that I have proof of their fraud. In short, what started out as incompetence evolved into a bait-and-switch scam, and I hope that others can learn from my experience: never use these travel agents. UPDATE: The store manager lied her ass off, issue got escalated to the main support team who offered a gift certificate of ~1.5% of the cost of the holiday while refusing to accept any wrongdoing and continuing to ignore the issue of fraud and bait-and-swap. I rejected their crappy gift card (would rather chew glass than ever use them again) and then lodged a case with ATAS.

Fantastic experience: We had a terrible experience during our holidays in Philippines. It happened on our departure day which were going back home to Australia, when everything's fine and we are directed into wrong lane however still the same airlines which Singapore airlines and the problem was wrong time we fallen into (we find out little bit late for when we knew if there's a help from the Singapore staffs at the airport everything should be sorted, however non of our hopes nobody help us there) all they said contact the place where we purchased the ticket and so they can changed our time as we had an open ticket flight. It was very sad as I was trying to find and borrowed phones as our phones not really working at that time internationally and begged at the airport and so we can contact of ticket provider. As the international calls took you so long which that's made us running out of time and that even our ticket provider tried tried to talked to the Singapore staffs who is with us at the airport however they didn't do nothing but our flight ended up of No show automatically..as they said it's the customers problem why not coming on time...which we been in the airport form more than or almost 3 hours fallen into a lane which directed from the staffs and we found out it was a wrong lane....no calls from the Singapore staff for us to get aware. We ended up going back to our place we stayed in cebu. For many people we asked and maybe get some many to refund our ticket however no chance but to get a ticket to get us home to Australia. We tried and purchased online but nothing works and it was very devastated as we need to go back home before my hisband and kids will reach over 30days or else another problem again to pay fine of over staying and then we didn't know what else we have to do. Thanks God, when I contacted again the office here in the Hervey Bay Flightcentre and asked for help as it won't let me buy ticket online and I met Mis Jess Hil and she listened to my concern and that if we can maybe or whatever we can fly back to Australia on or before January 13 2025..it doesn't matter where as long as we can get out from Philippines on or before Jan 13 and luckily we got a last minute it's expensive however we just dealt with it. We got a connecting flight from Cebu last January 12 7:45pm to Hong Kong and then Sydney. Then Miss Jess included hotel booking at Adina hotel at Sydney which it was big and convenient and we had a good sleep after the big long flight and plus at Hong kong we didn't expect how cold there and all of us in summer clothing. Then on January 14 11am we fly back from Sydney to Brisbane where we picked our car and paid the rest. And thanks God we arrived safely home at 5pm on January 14, 2025. Thank you Flightcentre Centre and to you Miss Jess Hil your the best and you did a good job in helping us to be home safely within the time without anymore issues. Godbless.

Fantastic experience: We found Jessica to be professional, understanding to our needs and willing to address our concerns head on and resolved our queries with the overseas provided while we waited. So far so good, we can see no reason why this level would not continue during our trip- thank you

Fantastic experience: The flight centre travel consult Jasinda was so incredibly helpful. She went above and beyond to help me plan and book my perfect holiday. I've been dreaming of this trip for a long time and to find travel consultants that cared, were professional, and knew what I needed, had the experience and honesty to help me plan and settle my plans without all the extra "unnecessary" added things. Can't rate them higher and Jasinda was so incredibly helpful and kind, made the whole experience so much better!! Thanks flight centre Hervey Bay, and thank you Jasinda, you've made my dream trip all the more special!!!

Fantastic experience: I had a family group of 6 flying at different times over to Bangkok. Brittany, made it easy, sorted all the problems, with the most cost effective solution and was outstanding. Thank you!!!

Fantastic experience: Katie Roberts was a pleasure to deal with and nothing was a problem, she had all our bookings done in 30 minutes. Thank so much.

Fantastic experience: We saw Jess and she was absolutely amazing, so patient with us and our requests. We only gave her a matter of days of when we wanted to depart for our Honeymoon and she was able to lock us in for our accommodation and all our experiences in a matter of an hr or so. Our trip has turned out better than we expected, so Thank you Jess I can't recommend her enough!

Fantastic experience: I walked in to the Flight Centre store on a busy Saturday without booking, and Jess kindly squeezed me in. Although I had a fair idea what flights I wanted to book, she made the process simple and gave good advice. I had made a couple of errors in the details I gave, and she helped by exchanging emails over the rest of the weekend until we had everything sorted. I was very happy with the service.

Fantastic experience: We just booked a major trip with Emily Heilbronn or Em as she prefers, this being one of many she has sorted for us. Her service and attention to detail are brilliant but best of all is she is always all smiles as nothing ever seems to be to much trouble :)

Fantastic experience: Britta is fabulous. We walked in with a price in mind - having done some homework - and she spent two hours with us - found us an amazing deal - and we booked. Highly recommend her service and knowledge. Thank you Britta and bring on the adventures

Fantastic experience: Absolutely amazing Service from Britta! Made everything super simple to understand and helped me secure good and cheap flights for my trip. Thank you for all your help!!

Fantastic experience: Katie, a top operator looks after her clients like a family member especially when her clients are on the other side of 80yrs

Fantastic experience: **Exceptional Service from Britta at Flight Centre!** I recently had the pleasure of working with Britta from Flight Centre, and I can't speak highly enough of her exceptional service. She went above and beyond to find me the most reasonable flights to Darwin, taking the time to explore every option available. Nothing was too much trouble for her—she handled all my requests with patience and professionalism. Britta's dedication and commitment to customer satisfaction truly made the experience stress-free. I highly recommend her services to anyone in need of travel assistance. Thank you, Britta, for making my travel plans a breeze!

Fantastic experience: We can highly recommend Katie from Flight Centre, in the Stocklands Shopping Centre She made planning and booking our Thailand holiday an absolute pleasure

Fantastic experience: Needed a flight asap due to family emergency - Katie at Hervey Bay sorted it and took the stress off us- Thanks

Fantastic experience: We have used Emily at the Stockland Hervey Bay store to book a couple of overseas trips. She has always been friendly, helpful and highly knowledgeable. We would have no hesitation in recommending her and would definitely use her again when we book our next trip.

Fantastic experience: Prompt and professional service from Katie.

Fantastic experience: We thank Kate for all the great service she made with our travel plans to Melbourne and Return, especially when we changed every 3 minutesthe flight times. Kate took it all in her stride and made us feel at ease.Thank you.

Fantastic experience: Have been very happy with the service I have received from Emily at the Hervey Bay store. Quick and efficient, nothing is too much trouble. She has booked multiple overseas holidays without any dramas. Highly recommend.

Fantastic experience: Katie at Stockland Flight Centre has been delightful, I would recommend to anyone

Fantastic experience: Excellent service.

Negative experience: Put our complete trip into what we thought was trusted hands but it ended up being the biggest mistake ever. Worst holiday and not because of where we went, every single thing that went wrong was solely because of the travel agent. Never ever again and I have no problem in letting others know not to trust him with their holiday.

Fantastic experience: The travel agent who was helping me persisted with all the information I threw at her and she handled it all in a very professional manner. She was absolutely amazing. Lena Radcliff. She was very patient and did everything she possibly could to resolve any issues I was having. I've never in the 5 years of living in Qld every had a problem with Hervey Bay Flight Centre. They are always very polite and helpful.

Fantastic experience: We have used Flight Centre Stocklands on several occasions and Emily has taken care of all our arrangements for flights, accommodation car rentals and 3 cruises. She has on each occasion been able to provide options to every request to ensure our holidays went as smooth as you imagine the trip to be. We cannot reccommend her enough to personally take care of all needs required. She is an awesome travel agent. Go Emily !!!

Fantastic experience: VERY HAPPY CUSTOMERS We had a very good experience with Flight Centre Hervey Bay, especially with Britta who has helped us to plan our trip overseas. I have disability and needed wheelchair assist through out our lengthy journey to the Caribbean. Britta has gone out of her way negotiating with the airline and ensuring our trip went smoothly. Thank you Britta we had a fantastic holiday and thanks to you all of our travels have worked beautifully.

Fantastic experience: Just back to Australia from my big trip to the USA and wanted to thank Luc Driver from the Hervey Bay Flight Centre for all the help and advice that he gave me that made this trip a great one. Having never had a holiday like this before I needed a lot of help. Luc was able to go through all the relevant options without confusing me and was able to give me the benefit of his firsthand experience in some of the places I was going. On two occasions the airlines changed flights (including cancelling our return flight to Australia while we were away) and rescheduled me onto ones that didn’t suit. Luc was quickly in touch and sorted it out without any fuss. He always provided information when he said he would and he gave me confidence that everything would go smoothly which it did. He was genuinely interested in my travels and couldn’t be more helpful. I would highly recommend him and will definitely be back to see him when next I travel. Thanks Luc.

Fantastic experience: Emily was great to deal with we had an amazing cruise and she was a world of info and tips I will be dealing with you again thanks for everything from start till end

Fantastic experience: I have just returned from a cruise on P&O Encounter for a 7 day trip, where Emily was responsible for organising, not only my personal trip, but those too of an additional 16 others of my friends who travelled along with me. 17 cruises of multiple ages, kids clubs, insurances, car bookings, information on the ship and activities it provides, information on the destinations of the cruise, activities or tours that would be beneficial to discover if we were interested. I can't say more about this consultant, her professionalism and attention to detail.

Fantastic experience: Could not be happier that we chose Flight Centre , and more to the point had Luc Driver as our consultant. This will be our first trip overseas ( Europe ) and Luc went out of his way to help plan and make bookings. I know it's an old cliche, but Luc actually DID go that extra mile. His intimate knowledge, willingness to help, and friendly demeanour made the whole process so easy. I'm not usually one to hand out recommendations willy nilly, but on this occasion Luc deserves a 5 star review. Thanks Luc. Greg and Annie

Negative experience: Recently returned from our holiday overseas, we did a MyCruises cruise package to the Mediterranean which was booked by Flight Center Hervey Bay. We should have just stayed with MyCruises. We did not enjoy our experience with Flight Center from the start. I won't get into the issues as there was too many to mention. I discussed our holiday with a group of friends who travel overseas yearly and who also have had bad experiences with Flight Center Hervey Bay. We are not going to book anymore trips with them. Once they have your money and booking that is it, I made so many calls an emails trying to find out about flights, hotels etc. Seems they are always off training or meetings or to busy to respond for days. Flight Center you need to pick up your game.

Negative experience: After searching online for the best deal. I decided to visit Flight Centre Hervey Bay. Full of enthusiasm, I announced that my sister and I would like to have a 7 night holiday at Fiji or Vanuatu. Was I wrong to think that the consultant would be more than willing to find a deal and at least help to organise such a trip. Instead, I got "Take a brochure from the Red box at the front. And basically you have to look online, then get back to us to organise for you." Took the enthusiasm rug right out from under me. Now I am thinking that maybe such a trip is not worth their time or effort. Is it only the big money spending trips that receive attention. Disappointed, yes!!! Wasn't like the Centre was busy. Two consultants sitting at desks with no customers.

Fantastic experience: Very quick and under standing

Fantastic experience: Katie has just booked all our flights as requested and was great to work with, Very professional operator and wouldn’t hesitate to use her again.

Fantastic experience: Lena was very professional and answered all our questions and made sure we fully understood each step of the booking process. Lena is smiley and engaging and we would highly recommend Lena

Fantastic experience: Lena was a pleasure to deal with and very efficient. Got all our flights sorted with ease for our Fiji Holiday. Kept us up to date through out. Thanks Lena

Fantastic experience: Had the most amazing experience with Luc Driver! Thank you so much for your helpful suggestions and service. Your knowledge was beyond helpful!

Negative experience: If you want to book with them, make sure you book with someone that has been there long enough to make your booking right. They need to train their staff better

Negative experience: Very dissapointing. I went there to get a quote for holiday accomodation in Bali for a specific hotel. When I arrived after standing at the entrance a young agent welcomed with a "sigh" with how can I help? I could tell within the first minute her heart wasn't there in helping me. After the quote for the accomodation I asked why they didn't match their online price? She replied for an extra $600 they will look after my request personally. I would have expected that service regardless of being online or in store. She didn't try to sell me on anything so I left not booking online or in store. I was shocked that they wanted me to pay $600 just for booking in store. Never again in store or online after my experience.

Fantastic experience: These guys and gals make flight bookings easy. No drama, no fuss. Thank you!

Fantastic experience: Rang and Katie was very obliging and friendly. Booked tickets paid and nothing was a trouble. Nice to receive great service. Thanks so much

Fantastic experience: Katie in Hervey Bay was extremely helpful and professional with our specific requests, and responded in a timely manner.

Fantastic experience: Big thank you to Luc for going above and beyond with my trip overseas! He was very helpful in organising my tours and flights. He offered great tips and advise about traveling, and was extremely professional in regards to updating me on my itinerary. Thank you Luc for making the process so smooth and making sure that everything was set for take off!

Fantastic experience: A big THANKS to Luc for assisting us with our booking for a big family. We got all our questions answered. Luc was very patient. Luc attended to all our concerns and gave us peace of mind. Luc didn't mind if we sometimes repeated our questions, he made sure we felt comfortable with the information given. He is just a great guy. We have no hesitation in recommending Luc and Flight Centre.

Fantastic experience: Great Customer Service both professional and polite answering all questions. Thanks Katie.... Lindy

Negative experience: I am very disappointed in my contact Jess, who as Manager of the Hervey Bay store, did not enthuse me with listening skills, empathy and assistance from her vast experience as a travel agent. We stated the cruise we wanted, where we should visit but sought advice on accommodation and flights. What really disappointed me was when I sent screenshots of cheaper cruise dates for exact same cruise to Jess to make enquires on our behalf. This was after I showed the discrepancy - around $250 - to the cruise line who said they would give a credit but as Flight Centre were the agent, they had to seek the credit adjustment. Jess did this, but nearly a week later and of course, the cheap price had finished and the difference was now a mere $10 or so. Jess advised me of this small margin, completely ignoring the original price difference and why that was missed out on. And to add insult to injury Jess advised me to contact the cruise line direct next time to get a reduction in pricing. Hello? Really? Didn’t I mention that the cruise line insisted that Flight Centre as travel agent for us, said get Flight Centre to do it? Finally Jess is going on maternity leave and when I asked her who is to be our contact during her absence the answer was “…any one of the staff can help you.” As a professional travel agency I am stating my disbelief and disappointment in the Hervey Bay store and the manager. I expected more than what I have got insofar as professionalism and customer service is concerned. And, we missed out in a $250 price reduction because Flight Centre simply dropped the ball and seemingly doesn’t care about that issue either. So, I am forced to give a very low review score. I am happy to talk to anyone from Flight Centre about this whole situation. My mobile number and email are in your files. I wait with eager enthusiasm.

Fantastic experience: We will miss you Jess as you have looked after us so well.

Fantastic experience: Jessica was so professional in helping me with everything that I required a great ambassador for your company I cannot recommend her highly enough

Fantastic experience: You pushed me a little and I have run! What a fantastic time! Thankyou Luc for your communication, attention to detail and genuine interest. Your amazing travel experience is Flight Centres best asset. You know I'm cheering with delight and eternal gratitude. You are already booking my next epic adventure

Fantastic experience: Big thanks to Emily H, and the whole team at Flight Centre Hervey Bay. Outstanding service and follow up from this crew in each interaction, which helped keep my travel arrangements simple, easy to organize, and on track... Keep up the great work guys..

Fantastic experience: Always happy with the service I receive For booking flights

Fantastic experience: Emily absolutely goes above & beyound with her job to help workout what was needed for our family holiday. Emily is such a bright & bubbly person, thankyou very much for your awesome work.

Fantastic experience: Just wanted to thank Jessica Hill for her fabulous organisation of our recent trip to Europe. The Backroads Tour was very enjoyable – we were able to visit all the places on our wish-list and thanks to the knowledge of the guide and variety of activities scheduled we experienced much more than we would have done if we had have tried to undertake the trip ourselves. I also need to thank her for her organisation of our pre and post tour travel and accommodation. Particularly appreciated was her brilliance in ensuring Michael had an aisle seat for each flight (not sure how you managed that) and booking our train travel first class which not only made for a more enjoyable travel experience it also allowed us access to the Lounge facility at each railway station which made travelling with suitcases much easier and provided a very pleasant place to relax while waiting for the train.

Fantastic experience: Very helpful service!

Negative experience: Went in to get information on an Oceania cruise was told to download the brochure no help at all will avoid at all costs and do the trips to Japan and South America on my own

Fantastic experience: Jess is fantastic able to turn huge problems into easy answers. has helped my family travelle all around the world for the past few years. thanks Jess and your team.

Fantastic experience: Jess Hill was so very helpful, she was welcoming and she knew exactly how to help me as well as doing her job well and timely. We will be travelling in September and will approach Jess for her help and guidance.

Negative experience: Flight Centre. You should be ashamed of yourself. As a long time customer, our family have flown domestic and international as business class and economy passengers. Last year we booked online flights to Tasmania on Virgin. It was a travel party on nine passengers. Unfortunately, two were unable to travel. My mother and father, as my father had to begin immediate cancer treatment. We were told, no problem you will have a credit you can use for a flight with 12 months. We even provided medical documentation from my fathers specialist. No problem. My father has now finished treatment and desperately wants to use the credit to visit his elderly mother. He was unable to fly due to treatment and missed her 90th birthday celebrations too. Fast forward, my mother has been given the run around the last four weeks trying to use a credit for $688 for two economy flights to be re booked with virgin. First she was told it would be an additional payment of $200 on top of the $688 credit, even though flights online did not even equate to $688 for return fares for both passengers. We were told it was an additional fee from Virgin. Virgin has no idea about this additional fee. Then, they could not find the credit. Then, the credit was found and was told it would take 14 days for a credit with the airline so my mother could book the tickets directly with Virgin. Day 9 - my mother calls and Virgin are unaware of the request. Mother calls Flight Centre and it has not been processed yet. Finally, today she gets an email with credit detail for $254. That’s right - $254 NOT $688 which is what they paid and were expecting for a credit. I have left a message with the “Senior Consultant” as my mother is so distraught and my father - he does not even know when they will be able to see his elderly mother who he has not seen for years due to COVID and personal illness. I CANNOT believe this is how my family have been treated and continue to be treated when my previous experience with credits. Still waiting for this to be resolved with the team from Hervey Bay. Hopefully it can be resolved before my grandmother in Tasmania passes away. In response - these tickets were not purchased during covid. My parents want to book with the same airline. When fees are considerably cheaper online (by $200+) my mother understood she would loose that amount. But then to charge extra fees - which Virgin have said have nothing to do with them, is appalling. To then receive a credit with the airline no where near the original amount, it has to be a joke. I am still waiting for Hervey Bay to contact me back or to contact my mother and sort this out. You have my details, call me. Additional edit - from Virgin Hi Wanda, when you book via a third party they are the owner of the booking, not the operating airline. They may impose additional fees which we don't have insight into. We have not heard of a captains essential package, we're sorry. As they have authority over your booking we are unable to book using your credits. You would need to request they contact our Industry Support Team and provide authority for Virgin Australia to take over the booking to manage the credits. Once this is done our team would look to create a Travel Bank account for you and deposit the credits. Once this has been finalised you can use the account and credits to book direct with us. You can also do this online. Please know you won't have the credits instantly, this is a manual process so our team would need a few days to process the request and account. ^EM Note. NO WHERE on our original booking of nine passengers did we pay for the captains package. We only do this for international flights. Al we are asking for is the credit my mother and father deserve. $688 to Virgin for domestic flights.

Fantastic experience: I presented to Lauren Fletcher, a complex scuba-diving trip to Zanzibar recently, which she boldly took on without missing a beat. Professionally, securely and logically generating everything I could possibly need into a fantastically safe and simple package at an amazingly workable price. So, I would challenge any theory to beat her with a self-managed online booking, which I very much enjoyed putting to the test... That is why I could not recommend more highly the open and honest service at Flight Centre in Hervey Bay, Stockland.

Fantastic experience: Many thanks to James for his great expertise in helping us with our holiday booking. Louise and Graham

Positive experience: Great service

Positive experience: Very happy with the service James Watkins provided us, would recommend him to any future employer.

Fantastic experience: Lauren is such an awesome and professional consultant, having assisted us back in 2020 when we unfortunately had to cancel our Borneo trip. Ever since, we have kept in touch and she was the only person we would trust with our two upcoming trips - the first is finally getting to Borneo, and the second is a trip to the Kimberleys WA. Her patience in dealing with the tour companies, often spending hours waiting on the phone is outstanding. She even assisted with some quirky seat allocations for my aviophobic husband! Her commitment to ensuring we always get the best deal is greatly appreciated, and she is an absolute credit to the Flight Centre team in Hervey Bay (Pialba). Thanks Lauren, lots more trips to come:)

Fantastic experience: Em is very informative and helpful at answering any questions. Em has been very helpful in booking trips and looks out for her clients. 10 outta 10 experience

Fantastic experience: Just wanted to say how easy it is to deal with Em. She is so lovely and helpful. Always offers good options and has a great opinion on things. Em goes out of her way to make sure everything is perfect.

Fantastic experience: We were extremely happy with our experience dealing with James, in Hervey Bay. He was very pleasant, knowledgeable and helpful explaining everything to us and wouldn't hesitate in using him and the Flight Centre anytime we need to organise travel.

Fantastic experience: Jess Hill turned a nightmare of a task into a painless experience for me when she booked my return flight to the UK, including accommodation for the first eight nights. Her professionalism, personal experience, willingness to answer my myriad of questions, advice and wealth of knowledge were invaluable. I will definitely call on Jess for any future trips abroad.

Fantastic experience: Abby is so amazing to deal with. She went the extra mile for us. Always got back to us fast and explained everything to us clearly. We definitely reccomend Abby. Will definitely go back to Abby in the future.

Fantastic experience: Very friendly and helpful staff not a problem to organise any holiday.

Fantastic experience: Lauren is amazing. Fast efficient and nothing is too much trouble. Goes above and beyond

Fantastic experience: I've been having Jessica Hill at Flight Centre Bay Central in Stockland Hervey Bay to book all my traval needs, such as cruises, flights, holiday packages since 2018, I'm always happy with her services. Jess is a dedicated, kind and helpful staff in her office, she attends all the details for me during the booking process, so I can always enjoy my trips with no worries.

Negative experience: Not a welcoming environment at all

Negative experience: Hervey Bay,QLD, Not how a flight Centre should be, have to make an appointment like going to see a doctor, unhappy and unhelpful staff, not willing to sort out their mistakes on a booking. Never using them again!

Negative experience: Sorry I didn't get Jess. I have left 2 messages and still waiting for a call back.

Negative experience: Poor service full of excuses and blame bad experience half star if I could

Negative experience: Disgusted by ammount of incorrect information given. Car hire was made with avis 1month early which led to 3hr wait at Sydney airport. Not at all happy

Fantastic experience: Lauren is amazing. She had been a great help when I booked my family trip in 2019 and continue to help us in my son's upcoming trip just now. The patience and her dedication to her work, despite her day off, is above and beyond...still looking after on our flight details on a Sunday ....that is an excellent service.

Fantastic experience: Having had a very disappointing experience with Flight Centre in regards to our holiday, which included had to be cancelled on the day we were going to pay remainder of costs, Lauren professionally resurrected our trip to suit our needs, we went from customers who had no desire to ever deal again with Flight Centre to looking forward to using your firm again, Thank goodness you have staff like Lauren here in Hervey bay

Fantastic experience: Lauren has been amazing. Her assistance to me has been Outstanding Much appreciated Lauren Thank you bigtime Cheers Norm

Fantastic experience: Lauren was absolutely AMAZING! She made this process stress free & helped me with everything I needed. Lauren even stayed on hold to Contiki for over 5 hours & let me go home (I wouldn’t even do this for myself) haha! I was able to get back credits that were well over their expired date (I didn’t have much hope) But absolutely amazing service from Lauren, fast, honest, friendly & soooo helpful! I’ll definitely be booking my next trip with Lauren!

Negative experience: Cancellation of booking without prior knowledge and staff not flexible trying to help.

Fantastic experience: The consultant Emily who assisted me today was amazing. I needed to arrange flights at very short notice and a complicated route. She was friendly, explained everything clearly . Polite and professional. A real asset to Flight Centre. Thanks Emily. Claire

Negative experience: Poor service with new staff who had no idea what they were doing. Unable to assist with our booking that we had done with same company online. Had to help them with how to do stuff. For interstate visitors as we were they left us feeling very unsatisfied.

Fantastic experience: I just wanted to thank Jess Island for being one of the best travel agents I’ve ever dealt with. She has booked everything that I required without fault and then I had to reschedule everything due to personal reasons. Jess rescheduled everything for me very quickly and efficiently it was a pleasure dealing with Jess and I highly recommend her if you are travelling overseas. Great work Jess and again thank you very much for your help

Positive experience: Great service from Jessica Hill at Bay Central Branch. We had 2 cancelled flights on our trip and Jessica was quick to update us each time. Thank you for getting us back to Hervey Bay in these crazy times.

Fantastic experience: Jessica at Hervey bay store has been such a pleasure to deal with she has been helping us as a big group for 2 years. Everytime fast response she is very prompt.

Fantastic experience: I cannot thank Ashlee Montague at Hervey Bay enough for her patience in a tricky transaction. She sat on hold for nearly 4hrs for me today to Qantas and I am so grateful. Not many people could do this and still remain so friendly and courteous. Outstanding customer service! Thanks to COVID I haven’t seen my parents in nearly 3yrs and if you hadn’t fixed my credit I would be unable to go in Jan. So fingers crossed it all goes to plan. I am so grateful.

Positive experience: Jess Ireland recently helped us to get our 84 year old friend, from Harvey Bay to Banka Banka station, 100 kms north of Tennant Creek, which was not an easy thing to do. Nothing was too much trouble to her and after 2 flights, a stopover in Darwin and a greyhound bus trip, he arrived safe and sound. Thanks Jess, we can’t recommend you highly enough. John and Karen

Fantastic experience: First class attention and all organised for, ‘off we go’ thanks Jessica.

Fantastic experience: Flight Centre Hervey Bay are simply the nicest people in the travel industry. Nothing was too hard for Jess Hill who sorted our holiday and gave us the most amazing hassle free trip we could have hoped for. All we had to do was just pack our bags and enjoy ourselves. I know where I will be going when I need to book another holiday.

Fantastic experience: Very happy with my help from Jessica Hill - I use to live in hervey bay and she assisted me there - i now live in Brisbane, and she has been a great help to me even via phone or emails. Very responsive, understanding, and considerate. Jess has helped me during COVID to ensure i can holiday without the hassle and also very approachable.

Fantastic experience: Ashlee was very competent and made my booking and payment process easy.

Fantastic experience: Really, really good experience with our booking for our holiday, Jess Ireland was wonderful and so helpful