Travel Marketplace Pty Ltd trading as TRAVELA
Information about Travel Marketplace Pty Ltd trading as TRAVELA
3047, Melbourne
Opening hours
- sunday: (closed)
- monday: 10h-19h
- tuesday: 10h-19h
- wednesday: 10h-19h
- thursday: 10h-19h
- friday: 10h-19h
- saturday: 10h-17h
**New appointment spots available**
Book an appointment today for a video call or a face to face meeting in office.
Travela is 100% Australian and an IATA accredited travel agency that provides you a combination of booking travel services both online and offline - over the phone, via a video call or in-person appointments at its office in Broadmeadows.
We offer airline flight bookings, hotel bookings, tours, holiday packages, cruises, car hire, travel insurance, visa services etc
Our experienced team of Travel Experience Officers are ready to talk to you about your next holiday and can book it all in for you.
Our comment from TraTraTravel about Travel Marketplace Pty Ltd trading as TRAVELA:
Travel Marketplace Pty Ltd, trading as TRAVELA, offers exceptional travel services that have contributed to numerous memorable journeys for its clients. Customers have praised the attentive and personalized service provided by the team, particularly highlighting the expertise and professionalism of agents like Anuj, Richard, and Sameer.
Some of the standout features of Travela include:
- Highly responsive and friendly staff: Clients appreciate how the staff goes above and beyond to cater to their travel needs and adapt to changing circumstances.
- Tailored travel planning: The team is noted for their ability to customize travel itineraries and provide various options that suit different budgets and requirements.
- Seamless booking experience: Customers have expressed their satisfaction with the smooth booking process, from initial inquiries to ticket issuance.
- Expert advice and support: Reviews emphasize the knowledgeable guidance provided by the agents, helping clients navigate travel restrictions and find the best deals.
- Exceptional customer care: Many clients highlight the personal touches, such as follow-ups and support during trips, which enhance their travel experiences.
While the exceptional service has garnered rave reviews, some feedback mentioned unforeseen fees associated with credit card payments and the need for more detailed cost breakdowns. Despite these minor concerns, the overwhelming consensus remains positive, with many clients eager to recommend Travela for its commitment to customer satisfaction.
In summary, Travela is a top choice for those seeking a reliable travel partner, known for their dedicated service and ability to create unforgettable travel experiences.
Services and Treatments
Travel Marketplace Pty Ltd trading as TRAVELA: Reviews
Fantastic experience: Amazing service from Richard and Anuj. Everything was organised for my husband and myself. I would recommend them 100%.
Fantastic experience: We had a fabulous time. Richard was extremely helpful with organising everything. He had such good patience and understanding with us two elderly ladies. This made our trip an extremely enjoyable and unforgettable holiday!
Fantastic experience: Simply the best. I cannot recommend Anuj highly enough! From start to finish, he demonstrated unparalleled honesty, expertise, and patience. Our travel plans underwent three changes due to external factors, and Anuj handled each shift with incredible respect and thoroughness. His knowledge and unwavering support made a potentially stressful situation seamless and enjoyable. If you’re looking for a travel agent who goes above and beyond, look no further—Anuj is simply the best!
Fantastic experience: We would like to share our experience with had with Justin and the Sales Team from iHoliday. It is not often that you come across such caring, considerate and compassionate people in business. We cannot speak highly enough of their support and assistance when dealing with our travel needs and accommodating our every concern. Thank you, Justin and Team.
Fantastic experience: Highly recommend Justin from travela he has been amazing and so helpful in booking both my cruises and will be happy to book through him again in the future .
Fantastic experience: We loved the Down Under cruise and dive tour to the Great Barrier Reef - Cairns and everything about it. The crew was super efficient and warm. The cruise was spacious and clean at all times. There were good vegan and vegetarian food options for us. And the PADI certified diving instructors and the dive experience were the best of all! We wouldn’t have completed the dives without them! Thank you Travela for your great service and planning this tour for us !!
Fantastic experience: Just came back from a 4 night cruise organized through Travel Marketplace. Very happy with their service and follow through from my initial inquiry to the actual booking of the trip. I will be using them again in the future and can highly recommend their services.
Fantastic experience: Thanks so much to Richard for his time, effort and patience in helping us find a beautiful family holiday for 6, just a few weeks before flying. He worked hard to present us with the best options and we really appreciate his service. Thanks again and we are all looking forward to a wonderful trip! I'm sure you will hear from us again in the future.
Fantastic experience: We had an amazing trip to Australia !! Everything was very well managed and our itinerary was well planned. Indeed a worth experience with Travel Marketplace to this beautiful country
Fantastic experience: Justin was such a delight to deal with. We will be booking another holiday with Justin real soon. Bernie and John
Fantastic experience: Excellent First-Time Experience with Travela and Anuj As a first-time customer of Travela, I felt compelled to share my incredibly positive experience. From our initial meeting to the booking confirmation, the entire process was seamless and hassle-free. Anuj, the representative assisting us, went above and beyond to ensure that we were presented with various options and ultimately helped us make the right choice for our needs. Anuj's expertise and attentiveness made the entire booking process not only easy but enjoyable. His willingness to guide us through the available options and offer valuable insights truly set Travela apart. I am thoroughly impressed with the level of service provided and will undoubtedly be returning for future travel needs. Thank you, Travela, and a special thanks to Anuj, for making our first experience with your company truly exceptional. We look forward to booking with you again in the future. Warm regards, Arpit
Thanks Arpit for your kind words ☺️ Don't forget to tell your friends and family about our service so they can be well looked after too. We hope to assist you on all your future travels.
Fantastic experience: I recently travelled to india from Hobart, Australia. Lot of recommendations for different airlines with their reviews were offerred and on a very competitive prices than others.The connections curated were perfect, especially considering we were traveling with small kids. From start to finish, everything was seamless and stress-free. Highly recommend their services for hassle-free travel!
Thanks Rahul for your detailed review. We strive to offer what suits our customers best. We loo forward to serving you and your family again for the next holiday
Fantastic experience: Very professional and very helpful, very pleasant and helpful. Managed to find a great deal that fitted our budget, couldn't ask for anything more, definitely will visit again highly recommended.
Thank you for your kind words. We can't wait to talk to you again for your next holiday. Don't forget to tell your friends and family about us - share the happiness
Fantastic experience: Travela is one of the best travel companies, I have dealt with. We recently booked our overseas tickets with them and domestic tour to cairns . The staff helped us a lot in planning and got us the best deals on flight tickets and stay. The accommodation they suggested was absolutely what we wanted. They understood our requirements so well and got everything on a budget.
Fantastic experience: Anuj is such a helpful person. He goes beyond his limits to customise the travel plans. We have booked a few trips and tickets with him and we loved how approachable he is . All the best
Fantastic experience: One of the best travel planners... We have now had few holidays booked through Travela both in Australia and international. Fantastic experience with planning and assistance in flights, hotel and sight seeing bookings, including last minute requests and changes. Very friendly staff and have helped us even after hours and on weekends. I would recommend planning your next trip with TRAVELA.
Fantastic experience: Would recommend Travela if needing help with planning your trip. Anuj helped plan a European summer really well, caterted towards our different needs, suggested multiple options, chose the best airlines, offered different tour options; helping us create our ideal trip. Any questions had, he was quick to repsond and helped make the process alot easier.
Fantastic experience: We had a great experience planning our first trip to Newzealand with Anuj from Travela. He assisted us with the itinerary and also throughout the trip he helped us with certain things which otherwise could not have been done without the information he provided to us. With our lil ones the trip of 12 days to Newzealand went very smoothly because of Travela’s expertise in planning customised holiday packages. I would Highly recommend Travela specially Anuj. We had amazing time in Newzealand and created lifetime memories as everything went according to the plan.
Thanks very much Isha for your kind words Dont forget to tell your friends and family about our personalised holiday booking service. We will be glad to assist.
Fantastic experience: We got our return tickets from India to Melbourne through Travela & also the lounge at Singapore. We appreciate the expert guidance by the Company executive Mr Anuj. We love to recommend everyone to avail services of Travela for booking your Package Deals by Air, Cruise
Thank you Raj for your kind words. When you are travelling to Australia it's best to book with an Australian agent so that if changes happen, it's easier to avoid the time difference issues and sort it out here with a local travel agent. Thanks for your booking.
Fantastic experience: Had a trip planned for Dubai and India but due to family circumstances had to return back on an emergency flight by myself. Anuj guided me all the way home and checked on my flights to ensure I was safe. Couldn't recommend him enough!
Thanks Dee for your kind words Our trained officers go the extra mile and our services are tailored to what our customers need. Our motto is 'your travel experience matters'
Fantastic experience: Travela provide a really great travel service. Unlike other travel agents Sameer believes in providing an overall excellent customer experience. This means you can rely on Sameer providing excellent advice on things like visa, travel restrictions etc. he doesn’t need to however this does create fantastic exp for the customer. Highly recommended due to a very personalised service!
Thanks Kate for your beautiful review. Please don't forget to tell your friends and family about our wide range of travel services from flights to hotels, holiday packages, cruises, tours and activities and travel insurance. Thanks again
Fantastic experience: Best price match and professionalism. Good work Anuj and team.
Thank you Rajneet Please don't forget to tell your friends and family about our wide range of travel services flights, hotels, activities, cruises, holiday packages, tours and travel insurance.
Fantastic experience: Undoubtedly the best in service! I have been booking my flights with Travela twice. First Phuket flights and hotel now India, it was a nice experience. Anuj has been really patient to handle my queries and work around to get the best deal I could get. He explained all the choices of dates and airlines really well. Thanks! Keep it up!
Thanks Madhur for your review we specialise in custom built holiday packages and our customers are in complete control of how much assistance they need with their trip booking. Please tell your friends and family about us and thank you for your business.
Fantastic experience: Great service
Thanks Lillian. Hope your trip went well
Positive experience: Our experience with Travela was wonderful. This was our first trip to Australia/New Zealand. Our trip was planned to the minutest details and in a very assuring manner. Anuj was always there to answer any questions we had with the result that we had a memorable and comfortable trip (with some minor glitches). Anuj went out of the way to get us all the possible perks/benefits in every leg of our trip. Request the company to look into their following policies in order to attract international customers 1. Any paymentis made with a credit card a 2.9% fees was charged by Travela. This fee was a big surprise for us. Moreover, during our trip hardly any other vendor/restaurant/store in New Zealand or Australia charged this fee. Usually these fees are never paid by customer. In international transactions credit card is the safest and quickest mode of making payments. 2. Detailed breakup of hotel/flight and other charges are not shared with the customer. Sharing this breakup can enable a customer to tweek/modify his plans accordingly.
Thank you for taking the time and providing a detailed feedback. While we take utmost care to create memorable trips for our customers, the credit card surcharge unfortunately is outside of our control as the banks charge that 2.9% for international cards. This fee was disclosed to you at every stage of the booking process and the formal quote so it cant be a surprise. The payment fees are on all our documents : domestic cards 1.2%, international cards 2.9% and bank transfer, PoLi or BPAY attract zero payment fee. So not every payment attracts the 2.9% surcharge, it just depends on the payment method you choose to use. Where a holiday package is booked, flight and hotel providers provide us a wholesale rate when booked as a package and prohibit us to disclose those individual prices. This option is only available through accredited agents such as us. People usually prefer a lower price than the breakup of each component. Your feedback is much appreciated though and please don't forget to tell your friends and family about Travela for creating memorable holiday experiences and enjoying the first class service that you received.
Fantastic experience: Very helpful and highly professional service
Thanks for your kind words. At Travela, we are committed to your travel experience. Dont forget to refer your friends and family to us.
Fantastic experience: Excellent service. Highly recommended. Call Samir before you start planning your next holiday. He will save you a lot of time and stress.
Thanks Adeel for your kind words :) Our travel experience officers can help put that perfect trip together for you and save you both money and time.
Fantastic experience: Very professional and friendly service provided. Really happy with the outcome. Thanks Anuj bhaiya for your help and also suggesting the best options..
Thanks Kash for your kind words Don't forget to tell your friends and family about our service so they can book travel hassle free.
Fantastic experience: Great personalized service to suit your needs. Thank you Anuj for making our trip memorable.
Thank you for your kind words. Don't forget to tell your friends and family about our range of services from flights, hotels, holiday packages, tours and activities and travel insurance for that hassle free trip booking experience that saves you time and money.
Fantastic experience: The best view ever. Kids and family loved the way it was planned and organised. Travel stress free and enjoy your "me" time with family and kids. 5 star to Travela group ✨️
Thanks Arivan for your lovely words. We are glad you used and liked our trip planning service. Don't forget to tell your friends and family about us
Fantastic experience: Very good service
Thanks Zeinab. Hope you are having a wonderful holiday with family
Fantastic experience: Fantastic service with prompt delivery and friendly staff!! All the best Travela
Thanks Jasmine for your feedback and your good wishes Our motto is 'your travel experience matters'. Don't forget to tell your friends and family about us.
Fantastic experience: Sameer has been excellent since I first spoke to him. He really takes the time to listen to all your needs and cater to them. I called him on a number of occasions always making changes to time and preferences of travel but he was always patient and came back to me with the best options within my budget. Definitely recommended all family and friends! 5 stars for your service.
Thanks Afsha, appreciate your kind words Just remember that we can assist with all your travel requirements including trip planning, flights, hotels, tours, day trips, travel insurance etc. Do tell your friends and family about us.
Fantastic experience: Excellent service.
Thanks Amrik Don't forget to tell your friends and family about us.
Fantastic experience: Had my best experience booking with Anuj, he helped me with all my queries and information. Highly appreciate his professional approach.
Thanks Pawan. Appreciate your kind words Don't forget to tell your friends and family that we can assist with not only air tickets but also trip planning, hotels, tours and in destination activities.
Fantastic experience: I recently booked overseas air tickets with Travela and had an amazing experience throughout the whole process starting from inquiry to quote and to issuance of tickets. I would like to highlight that Sameer went above and beyond the call of duty to help me with resolving issues with visa matters. I would highly recommend Travela and Sameer for their outstanding service.
Thank you GMAN for your kind review. Our motto is "your travel experience matters" and our consultants go the extra mile to make that happen Don't forget to tell your friends and family about us and our holiday packages so they can have a superlative travel experience too
Fantastic experience: Genuine advice and prompt service. Thanks for great work
Thank you Anne for your feedback. We look forward to assisting you and your family on that next holiday Have a great day!
Fantastic experience: Had an amazing experience with Travela. Sameer was very helpful and gave us all available options and suggestions to help us book the best available tickets for our parents during these very difficult times. The service provided was prompt, reliable, professional and tailored to our needs. We had to reschedule our flight due to some unfortunate circumstance and Sameer was super helpful, very understanding and gave us all possible options and he was someone who listened to our problems and offered us the best possible solution. I would definitely recommend them and will also be using their services for any future travel. Thank you Travela for a great travel experience.
Thank you Megha for your kind words. Our motto is 'your travel experience matters' and thanks for giving us a go we hope to be of assistance to you and your network of friends for that next holiday - domestic or international. Have a great day!
Fantastic experience: Highly recommended. Apart from being a friendly agent who acts in the best interest of the customer, Travela agents do provide the right information to the best of their knowledge. This team of agents are reliable and provide the best and honest service to the customers which goes beyond just the tickets, but covers the entire travel.
Thanks Jason for appreciating that we do not have all the answers but try our best to get our customers the answers they need thanks for your recommendation of our end to end travel services.
Fantastic experience: Very impressive service by Aasra and Sameer. My Parents were scheduled to arrive on 15th but got postponed due to u forseen circumstances - the level of care advise and clarity given on options and rebooking was great. The person care taken to ensure things went smooth made mylife and my parents travel easier. Thank you you two!! I dont need to look elsewhere for my travel requirements moving forward thanks to you two!
Thanks Aswin. It is stories of families getting reunited such as yours that motivate us to do even more for our customers. Glad that your parents are here now. Look forward to assisting your family and friends for that next holiday
Fantastic experience: I was looking to bring my family to Australia with in 4 days but I was not getting tickets in a short notice. I got Travela number from my friend and special thanks to Anuj who helped me to get the tickets with best price and good seating arrangements. Now my family is here with me after 2 years
Thanks Syed, we are glad we were able to organise last minute tickets for your family. Being IATA accredited, we sometimes do have last minute availability. Look forward to assist your family and friends with that next holiday
Fantastic experience: I was wanting to bring my parents to Australia as soon as the borders open. But i was unable to find tickets. I came across travela on facebook. I was hesistant to book tickets as i was not sure whether they are genuine eventhough i had read about them. Anyways long story short, i contacted them and spoke with Sameer and i must say i am really impressed with the service provided. He helped me throughout the process and gave me few options for flight tickets that were affordable for me at this stage. Right from finding tickets to checking in was an easy process. I cannot thank them enough. Its only because of them my parents are here now otherwise i was getting tickets for january and february when i was trying to book directly. I am giving them 5 stars because of their professionalism, good quality of service, and most importantly what i was thinking- they are scam- No, they are genuine and will go out of the way to help their customers. Thank you travela.
Thanks Param for your detailed review. We are glad that you are united with your parents in Australia
Fantastic experience: Okay so just to start with, this company has some awesome people with excellent service in place. Very happy with everything so far with booking tickets from Delhi to Melbourne. Sameer who was booking the tickets for my family member, he has gone above and beyond to help us with a complicated situation which was not included in his job. He spent a lot of time with us to help us sort out the issue which we needed to before booking the flight tickets, he'd gone extra mile on top of his actual service of booking tickets. I would really appreciate everything that he did for us and recommend Travela with 5 star ⭐️⭐️⭐️⭐️⭐️.
Thanks Dipti for these encouraging words. We do believe that if we all did a little bit extra, the world would be a nicer place Thanks for using our service and look forward to assisting you again
Fantastic experience: Just booked ticket for my father, Anuj was exceptionally helpful and provided excellent customer service. I highly recommend Travela.
Thanks Nimrat. Great to hear your booking experience with us.
Fantastic experience: I highly recommend Travela Travel Agency. They provide excellent and personalized service especially Anuj. Their service is professional and they go out of their way to help you especially travelling during the pandemic due to the many restrictions. Furthermore, their communication is great, prompt and always so helpful. A great travel agency with great people. I will continue to use Travela whenever I can travel. Once again thanks Anuj for the great service. Kind wishes Tiara
Thanks Tiara for your kind words. We look forward to being of assistance to your friends and family in the future
Fantastic experience: I would highly recommend Travela for all air tickets - international or domestic. The team is very professional, especially, Anuj. I recently booked a ticket for my Mum from Delhi to Sydney and domestic from Sydney to Melbourne. He guided me at every step for what’s required and what’s not from India to Melbourne. I contacted him a few times and his response was very professional and prompt. Also, very competitive prices. But for me service comes first. Highly recommend them if you value personalised service.
Thanks Arjun. We are glad you are reunited with your Mum and we look forward to assisting you again in the future.
Fantastic experience: Professional.Help you through everything quick .professional approach to the every aspect.
Thanks Mandeep for your kind review. We are glad we could help!
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