Flight Centre West Lakes

Negative experience: I booked through Bonita a west lakes accommodation in Bali. I specifically asked for clean, classy quiet. I didn’t want to be involved with the party strip which is why I booked through an agent. I got a hotel right on the nightclub strip. There is music playing all day and night I can’t get any rest or sleep due to the noise. When I contacted Bonita for help I got an automated response says she was on holiday and to call an emergency line. I’m sorry this is terrible customer service. I won’t have anything to do with flight centre ever again

Fantastic experience: Thanks Sam for your friendly and professional service. No request to difficult to accommodate and thanks also for some great ideas which will make our holiday even better.

Fantastic experience: Steph was AMAZING!! Handled everything so well and made us feel great the whole time! Found us great deals and was flexible to what we were looking for. Highly recommend this Flight Centre 11/10

Negative experience: They are happy to book your larger flights and big ticket items but when you need help planning they tell you to Google it yourself. Ended up needing a second travel agent at a different organisation that actually wanted to help us.

Fantastic experience: Nathaniel has been absolutely fantastic and very understanding.He has helped me so much. I would recommend him and the other staff here at West Lakes for your next holiday.

Negative experience: Beware booing with Flight Centre, they are not customer friendly, they are also rude, once they have your money forget customer service, even the complaints line don't care about the way staff treat customers. There is plenty of other options in travel centres, forget flight centres. Pathetic, unprofessional group of people.

Fantastic experience: Excellent customer services with such good energy and support. Highly recommend Stef she is incredible and so supportive :)

Fantastic experience: Service was excellent, Stef made our holiday planning so easy, with flights and accommodation, will definitely get her to book our next holiday.

Positive experience: Great service, but can be a little wait

Fantastic experience: Jed Sale is our travel agent there at West Lakes Flight Centre, and his service is always exceptional - every single time! We will see a cruise which we would like to book, I will contact Jed, and he will get back to me in super fast time, and get the booking done, or any other travel inquiry that I may have. We have recommended Jed to a few of our friends, and they too are extremely impressed with Jed's service. We live in Rostrevor, but are more than happy to have Jed as our agent, and go in to see him when needed, despite the distance. We are very grateful for such amazing and friendly service. Thank you!

Fantastic experience: Great experience at flight centre west lakes. If u want to organise a holiday be sure to ask for Sally as she has great knowledge of holidays etc. she goes out her way to make sure u have the best value possible on where u want to go. The added extras that can be put in and more. U will not be disappointed this I promise☺️

Fantastic experience: Booked our 2nd trip to Fiji with Sally at the Westlakes Flight Centre. Collected our itinerary on the 8th April. My partner and I will continue to see Sally, she’s approachable, knowledgeable, very thorough and has so much patience. She will ensure to follow through all our queries, and will always go out of her way to find us, the best deal. She loves her job which reflects on the way she delivers her great expertise. We will continue to see Sally in the future and highly recommend her. She’s an asset to the company and to anybody who is privileged to meet up with her and book trips with her. Once again Sally a big thank you, Joe and I always walk out smiling, sincerely Silvana

Fantastic experience: Sally was great! Made the whole experience super easy

Fantastic experience: Jed assisted me with booking my return flights to Europe and he was great to liaise with. Very friendly and responsive. I then liaised with Ana to book the rest of my trip and I cannot recommend her enough. She gave me great advice about cities to visit, and booked two internal flights and four internal trains for me, all at short notice too. She was fantastic! Thank you to Jed and Ana!

Positive experience: Awesome sales assistant

Fantastic experience: Really helpful staff

Fantastic experience: Had our appointment with Stef on Sunday and was a great experience! Stef took her time to understand what we were wanting and was able to re-work our proposed plans to save us money and make the most of our time overseas. Very much looking forward to planning the rest of our holiday with her.

Fantastic experience: Jed is an elite operator - he made our entire booking process easy, enjoyable and best of all, at an amazing price!! Jed absolutely made our day when he was able to secure incredible business class flights and an unbelievable price! Thank you Jed

Fantastic experience: Jed was super helpful in creating the best travel itinerary for our 5 week euro trip. He went above and beyond and gave some fab recommendations and hot tips to make our trip spesh. Will recommend to family and friends for sure.

Fantastic experience: Wonderful service

Fantastic experience: Jed Sale was brilliant today , booked our 2 European holidays for 2024. Saved us money on cheaper flights changing departure date and saved us $$ on insurance . Brilliant ..

Fantastic experience: Stef Saleweski at Flight Centre West Lakes is an asset to any traveller. She is dedicated, capable and agile in her responses and always makes your travel plans smooth, even when they have to change. She is patient and easy going and I have loved dealing with her over multiple trips to Europe. Her professionalism and knowledge has made travelling a breeze and I cannot recommend her highly enough to others. 5 stars!

Fantastic experience: The team here were fantastic in finding me a flight home after my flight was cancelled last minute.

Fantastic experience: Made buying my airfare so easy and always willing to go 'xtra mile' lol

Fantastic experience: Great service from Jed as usual. Well done. Also recently Abi? admin, helped me, over and above.

Fantastic experience: Stef was an absolute life saver and helped me book an international trip that I then had to change 7 days prior to leaving. She worked overtime to make sure everything was changed and went smoothly and she took what would’ve been an extremely stressful time for myself and turned it into a stress free situation. Stef is very personable and easy to talk to, gave me great recommendations and got the best prices!

Fantastic experience: I have just book my holiday to Sydney with Stef. She got me the BEST deal with flights and accommodation that she could and a window seat for my Birthday. So on my Birthday I'll be seeing the BEAUTIFUL Sydney Harbour Bridge. Thank you Stef

Fantastic experience: Stef was wonderful and very thorough and fit in everything we wanted to do. She was amazing. Nothing was too much trouble for her. Would definitely recommend her to friends and family. Thanks so much stef

Fantastic experience: My recent and previous bookings with Jana at west lakes have been very helpful and easy. I booked Japan and Bali just the other day and she gave me several flight options and she worked out what was best suited. I couldn't recommend her any more highly ( hence why I always go back to her for my bookings.)

Fantastic experience: It was a pleasure dealing with Khadi, she did a fantastic job. Khadi spent time going over options, she was very transparent with costs and got back to me very quickly when I had some follow up questions. Very happy with the service, my family and I are looking forward to our trip to England next year

Fantastic experience: Sarah is the best travel agent anyone could have asked for! She has been looking after us for years, from a couple to a family of 4. She can always accommodate our needs and give us options to choose from. Go see Sarah for your next trip!

Fantastic experience: I were very impressed with how Erin conducted all details connected to my next overseas trip.

Fantastic experience: Thank you, Erin Muldoon, for your time and expertise helping us plan and book our US trip to Orlando and Honolulu. Erin spent many hours assisting us and her support while we were overseas was fantastic. Thanks Erin, for your efficiency and recommendations throughout the process, much appreciated! Jeff and Kylie

Fantastic experience: Jana Tayao is the best sales person. Friendly and very helpful.

Fantastic experience: Excellent customer service

Fantastic experience: Jed was excellent very informative and on point with listening and giving suggestions

Negative experience: I walked in not too long before closing time and was served by Mohamed Razick. He was incredibly friendly and helpful throughout the process. 100% recommend his services. Edited this review on 5 April 2024: Mohamed has since left and I feel inclined to edit my review since services provided after booking the flights have been poor. I'd also like to add that as I've booked 2 separate lots, I used one email for all the bookings. Upon return to Adelaide, only my sister got the customer experience survey, and I can only assume that my original email was modified (as to not receive the survey) as I've early on expressed disatisfaction with the service provided after the booking was made. For more context, my sister's ticket was booked after, but for the same trip. My mom obtained an injury for where she needed wheelchair assistance throughout the journey. I'd like to highlight that Fiji Airways has delivered on this exceptionally, however I've had issues with Flight Centre for organizing this. I used Flight Centre in order to offload matters like this, as it's a service that they provide if you book with them. However, response times by consultants were poor. I don't expect a same day response, however when emails are sitting on their end for as long as a week, it creates frustrations as the trip was coming up shortly. I've gotten handballed to 4 consultants minimum due to: - Resignation - Non work day - Sick leave - Long term annual leave - More leave. It got up to the point where there were at least 4 flight centre staff cc'd into one email chain. It was incredibly difficult to get through by phone, and much worse via email. The experience overall was poor in comparison to services received in other branches. I wouldn't recommend using the team in this particular branch.

Fantastic experience: Stef has helped me book two my overseas holidays (2019 & 2023) at Flight Centre and I couldn’t be happier with her incredible service and expertise. It is always such a pleasure sitting down with her planning and organising flights, accommodation, insurance and the holiday itinerary. She has such a bright, bubbly and fun personality - so easy to converse with and shares a genuine excitement for your trip. She is very experienced & knowledgeable and always answered my emails promptly whenever I had any concerns or queries. I had so much peace of mind booking with her through Flight Centre and both of my trips turned out to be so perfect and smooth sailing. I couldn’t recommend Stef enough and I can’t wait to visit her again for my next trip!

Fantastic experience: Jade M. always provide above and beyond service. Very knowledgeable and aray of sunshine

Fantastic experience: Absolutely great service from Mr Tyson he was so helpful not to keep pushing to book the tickets straight away he gives you time to ensure that all documents are complete and find you the best price also give you plenty of time's

Fantastic experience: Sam was very helpful. Found the best flights within the days requested.

Fantastic experience: Holly was very helpful with our flights for a cruise leaving from Sydney in December for 8 nights.

Fantastic experience: Stef at Flight Centre West Lakes is a total legend! My partner and I had a tight deadline to work with for an interstate trip and she used her awesome and vibrant energy, coupled with a very professional and efficient customer-centred service, to booking our next adventure! We'll be booking our next appointment with you for sure ...thank you Stef!!

Fantastic experience: Jana was extremely helpful planning our holiday. Listening and understanding our needs and wants and with knowledge of Bali she helped us design the perfect family getaway. She combined different styles of accommodation and suggested a variety of things to do to suit all members in our group. Jana was also approachable, responsive and always happy to answer any questions and concerns. When Jana wasn’t there other staff were also really helpful. Will head back to West Lakes Flight Centre again to plan our next adventure.

Fantastic experience: Excellent service nothing is too hard.

Fantastic experience: Stef is the best!

Fantastic experience: Great customer service. it has been over 10 years since we used Flight Centre to organise our holidays and parents' trips to Australia etc. Sally-Ann Daly and her team are absolutely Great !!

Fantastic experience: Great service, easy to deal with. It would be better if the staff had two monitors.

Negative experience: Not helpful. Not willing to research what we needed.

Positive experience: Only been there once but didn't get much help, depends on who you get to assist you I suppose.

Negative experience: I’m surprised by the positive comments I found if there is an issue the manager unhelpful as were the staff better avoid flight centre Westlake like other reviews check the details get it in writing

Negative experience: Went in today to get info on a phuket trip the girl we spoke to was very arrogant and not interested in what had to say and couldn't wait to take calls and rid us you won't be getting our money or bookings absolutely pathetic customer service....u really need to train ur staff as I was totally dissapointed and never go back u just lost our 11k business....

Negative experience: Terrible. My calls all went through to a mail box that was full! My emails all went into their junk folder and they didn't check it! Tried to book an appointment on line and the link didn't work. I'd go into the office in person and all were busy. Never again!!!!!

Negative experience: Terrible customer service. Not doing their research as discussed. Not calling us back to follow up, not returning phone calls. Worst flight centre by far. Just shows anyone can get a job. Lazy.. disappointing

Negative experience: Flight Centre Westlakes SA offered the xtra Captains Package for our travel to Norway. The package stated to reimburse $1000 if the luggage didn’t arrive after the specified time. Our luggage didn’t arrive before after 2 weeks and we did not receive the promised reimbursement and there was no way of contacting them directly other than with an email which they never responded to. After several calls and emails with Flight Centre Westlake’s, we were only told that it was another agents responsibility and they couldn’t help.

Negative experience: Went through Flight Centre to book an Intrepid tour and flights. Flights home were booked from wrong finish point, when realised while on trip had to pay for new flight - alternative was an extra internal flight for free. Could've organised it myself with less hassle.

Negative experience: Erin is unbelievable. She doesn’t know how to communicate or respond, the entire store is so pathetic, they lie to you, just so they can get their commission and after that good luck hearing back from them if you have credit or need refund, or it might be something to do with racism. Will not recommend flight centre to anyone. Pathetic and useless service.

Negative experience: i also would give 0 stars if i could. our travel agent (jade) had no idea- lacked knowledge and then when we made a complaint, were met with an extremely condescending tone. won’t ever use again.

Negative experience: Completely useless. Would give zero stars if I could. No assistance and constant avoiding calls and emails Unwilling to help with our substantial credit they owe us for months and dragging it out so we lose it. Also been waiting months and months for our refund and they constantly make excuses and avoid any conversation with us. First and definitely last trip that will be booked with them. Complete joke. Stay away from west lakes flight centre if you know what’s good for you.

Negative experience: Booked a holiday to the Witsundays and found the service great to begin with, but had to call multiple times to remind the staff to complete their promised documentation etc. I would not recommend their services if your busy as they don’t seem to be very organised.

Negative experience: Will never use Flight Centre again. We did .ost things ourselves except book. Always busy n so saw someone different everytime we needed to talk to someone. Slow service. Consultant filled in insurance papers with my name as 2 people n left husband name off policy, had to go in to get sorted, flight cancelled n so hard to get someone to help. Don't know why we even bothered to get an agent as we did all the work Waste time and energy to deal with. Consultant gave us his phone number to ring if we needed whilst away then found out he was on leave for the time we were away. Don't wate your time

Negative experience: I went to Flight centre at West Lakes & the service was disgusting, the small room was full of people & I couldn't hear myself talk no privacy at all. The girl I saw initially wasn't interested at all, she was a temp & couldn't care less then she palmed me off to another girl because she had an appointment. This girl told me she would get back to me in a week, & that was nearly 3 weeks ago so it was a complete waste of time going there even though we want flights & accommodation for 12 people?? It looks like they are so busy post Covid that their customer service is non existent. I will go to Phil Hoffman travel & hopefully get proper customer service.

Fantastic experience: Have visited Flight Centre West Lakes multiple times over the past year. Jade Brideson is an absolute gem! She was very knowledgeable on all aspects of the trips I wanted to do, and gave me extensive options into flights, tours and experiences available. She made sure I was getting the best deal and ensured I was satisfied with what I was choosing. In the lead up to my trips, was in constant contact with me over any changes and also checked in to ensure I was prepared. Was always available for any questions I had via phone, which is unbeatable customer service. As a single traveller with no clue on what I’m doing, I found her service very comforting which gave me overwhelming confidence! I have not received this kind of service elsewhere. Very much looking forward to booking my next trip with Jade and the West Lakes team in the future!

Fantastic experience: My partner and I booked a trip to Italy & Greece through Flight Centre and our consultant, Stef, was fabulous. The whole process from mapping out our destinations, booking flights and trains and adding on an Intrepid tour would have been intimidating if we had to do it ourselves, but Stef made it so easy. Stef was always high energy and genuinely excited for us. If she didn't know the answer to a question, or wasn't familiar with our specific destinations, she would follow up with other team members to make sure we got the best info. We'll remember this trip forever, and definitely visit Stef to help us plan the next one!

Fantastic experience: Holly at West Lakes is a 20/10 travel consultant. Brilliant. Will always recommend her and never use another.

Fantastic experience: Had the pleasure of dealing initially with Nathaniel in booking our holiday to Vietnam and then dealt with Stef in extending out travel requirements and were very very happy with the advice and manner in which she dealt with us and our questions.. Have already pencilled her name in for our next holiday needs :)

Fantastic experience: We booked a trip to America for almost 8 weeks with Holly from Flight Centre West Lakes. We have recently just come back from it and it was amazing. Everything Holly recommended we did or places we stayed was perfect. Every time we met with her she was friendly, helpful and really knew her stuff. She took the time with us to make sure we were happy with everything and that nothing got missed or overlooked. The entire trip was hassle free and we will definately be booking all our trips with Holly from now on. Thanks for Holly, you helped make our trip everything and more that we ever wanted. Nikki & Trenton

Fantastic experience: Cameron was excellent

Fantastic experience: Late review. In 2021 whilst travel bans were still in place I had to make an emergency flight to England. Jed made my booking easy and provided me up to date info. on the latest rules and regulations. He also swapped my return flight at the last minute to stop me having to quarantine in 2 states. Took all the hassle away from me. Best service, thankyou.

Fantastic experience: Late review. In 2021 whilst travel bans were still in place I had to make an emergency flight to England. Jed made my booking easy and provided me up to date info. on the latest rules and regulations. He also swapped my return flight at the last minute to stop me having to quarantine in 2 states. Took all the hassle away from me. Best service, thankyou.

Fantastic experience: Excellent assistance with bookings and travel insight at Flight Centre West Lakes. Highly recommend Holly.

Fantastic experience: Mohamed is amazing person, very helpful staff overall.

Fantastic experience: Stef was a great help booking my rail pass and all of her enthusiastic information on destinations and day trips for my holiday was greatly appreciated. I could tell she was genuinely excited about my trip and having been there herself gave me excellent information & advice. Thanks!

Fantastic experience: Great help, easy to understand, did everything

Fantastic experience: Jen is thoroughly professional

Fantastic experience: Let these beautiful people take care of your next trip.... holidays/getaways are fun and exciting , Flight centre West Lakes will take care of everything. The Fun starts here.

Fantastic experience: Perfect

Fantastic experience: Excellent expert advice and service.

Fantastic experience: Holly was great ,her service is the best

Fantastic experience: This is good idea for the booking the flights

Fantastic experience: Went to get info on an overseas trip, talked to Erin, she was great, definitely will be booking through her and other holidays in the future

Fantastic experience: Extremely helpful staffember, provided good advice on flights, hotels and easy to communicate with. Thank you Sarah.

Fantastic experience: Yes very helpfull

Fantastic experience: Good

Negative experience: Way, way too slow to respond to (or catch up on) emails.

Negative experience: Booking agents are unreliable, everything has to be triple-checked, and they don't communicate. My second-last trip, they booked my return flight for the wrong date. My last trip, we drove 80km and back for a cruise that turned out to be cancelled and we weren't able to be contacted by the cruise company because the booking agent at F/C didn't give them any contact details for me. The 24/7 hotline is a joke - there IS no support. The one thing they are good at is refunding money when they've screwed up - but we wasted a full day out of our holiday because someone wouldn't even give my phone number when making a booking. !! NEVER AGAIN!!!

Fantastic experience: Absolutely lovely and friendly service

Positive experience: Very helpful

Positive experience: Booking4 KI

Positive experience: Most Flight Centres have closed I happened to be at Westlakes and saw this branch was open. they are not open regular hours best to check. first. The staff were polite but unable to give me an answer to my question.

Fantastic experience: Very friendly and helpful staff.

Fantastic experience: Staff go out of their way to help ensure that you get the most out of your holiday

Fantastic experience: Brilliant staff, Natalie in particular, faultless plans and arrangements.

Negative experience: I don'tknow about this places

Positive experience: Very helpful

Negative experience: Poorly booked Holliday that we put in the hands of the staff and they booked out hotel room with two seperate beds instead of a double.

Negative experience: Mucked up parts of our itinerary so badly, w had to get help from local Japan residents but even they found the itinerary impossible to execute!! All rooms were incorrectly booked, had to pay extra. Everything overpriced. Won't use again

Positive experience: We visited to get a quote for flights to Europe, the staff were very helpful and friendly. We walked in without an appointment and didn't mind giving some quick quotes. They were also polite when asking us to make way for their appointment by others. Definitely going back to book tickets soon.

Fantastic experience: Patricia was amazing and so helpful. Gave me a birthday present as well (Baileys :) can't go wrong. Cruising Life

Fantastic experience: Got so much support to book our trip through the Arctic circle. Agent really knew how to get the best deals and high end accommodation.