
Flight Centre West Lakes

Information about Flight Centre West Lakes
Opening hours
- Monday: 9:00 AM – 5:30 PM
- Tuesday: 9:00 AM – 5:30 PM
- Wednesday: 9:00 AM – 5:30 PM
- Thursday: 9:00 AM – 8:00 PM
- Friday: 9:00 AM – 5:30 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: 11:00 AM – 5:00 PM
As part of Australia's largest travel agency, Flight Centre West Lakes is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information.
Our comment from TraTraTravel about Flight Centre West Lakes:
Flight Centre West Lakes is renowned for its dedicated and knowledgeable staff who provide exceptional customer service and travel advice. Many clients have praised individual consultants such as Stef, Jed, and Nathaniel for their expertise and personalized attention, making the booking process easy and enjoyable.
Highlights from customer feedback include:
- Helpful and friendly consultants who go above and beyond to ensure clients get the best deals and booking experiences.
- A wide range of travel options, including flights, accommodations, and tours that suit various needs.
- Positive experiences related to the staff's responsiveness and willingness to assist with any travel-related questions.
- Strong recommendations for specific staff members who consistently deliver great service.
However, some reviews have noted issues such as:
- Long wait times when trying to contact the office or receive follow-up communication.
- Occasional feedback about inconsistencies in advice or flight bookings.
- A few instances of clients experiencing diminished customer service after initial bookings were made.
Overall, while there are areas for improvement, Flight Centre West Lakes continues to be a favored choice for travelers seeking assistance in planning their getaways.
Flight Centre West Lakes: Reviews
Negative experience: I booked through Bonita a west lakes accommodation in Bali. I specifically asked for clean, classy quiet. I didn’t want to be involved with the party strip which is why I booked through an agent. I got a hotel right on the nightclub strip. There is music playing all day and night I can’t get any rest or sleep due to the noise. When I contacted Bonita for help I got an automated response says she was on holiday and to call an emergency line. I’m sorry this is terrible customer service. I won’t have anything to do with flight centre ever again
Hi Ren, we’re sorry to see you’re not happy with your experience and the property you’ve booked.Prior to booking, each customer is required to confirm they are happy with the recommendations made for their travel details, along with personal information.If you’ve requested a central hotel, that is still classy, there may be other venues surrounding your hotel, as with many destinations and hotels.We apologize if the recommendations for this occasion did not suit what you were after, and we’ll be sure to manage your feedback as appropriate.
Fantastic experience: Thanks Sam for your friendly and professional service. No request to difficult to accommodate and thanks also for some great ideas which will make our holiday even better.
Hi Kerryn, thanks so much for sharing this amazing review for Sam! We love to hear how their professional and friendly manner made your booking easy and accommodating
Fantastic experience: Steph was AMAZING!! Handled everything so well and made us feel great the whole time! Found us great deals and was flexible to what we were looking for. Highly recommend this Flight Centre 11/10
We love to see this amazing review for Steph, and how she not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Lilly :)
Negative experience: They are happy to book your larger flights and big ticket items but when you need help planning they tell you to Google it yourself. Ended up needing a second travel agent at a different organisation that actually wanted to help us.
We're sorry to hear about your experience Courtney, this is not the experience we want our customers to have, and we will be sure to manage this feedback with our team.
Fantastic experience: Nathaniel has been absolutely fantastic and very understanding.He has helped me so much. I would recommend him and the other staff here at West Lakes for your next holiday.
We love to see this fantastic review for Nathaniel, and how he was helpful and understanding throughout your booking! Thanks so much for sharing, Sue
Negative experience: Beware booing with Flight Centre, they are not customer friendly, they are also rude, once they have your money forget customer service, even the complaints line don't care about the way staff treat customers. There is plenty of other options in travel centres, forget flight centres. Pathetic, unprofessional group of people.
Sorry to see you've not had a great experience with us William! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Fantastic experience: Excellent customer services with such good energy and support. Highly recommend Stef she is incredible and so supportive :)
We love to see this incredible review for Stef, and how she provided you with excellent customer service! Thanks so much for sharing, Malia :)
Fantastic experience: Service was excellent, Stef made our holiday planning so easy, with flights and accommodation, will definitely get her to book our next holiday.
Hi Pauline, thank you for your wonderful review! We're thrilled to hear that Jade provided such professional and attentive service for your trip to Perth. It's great to know that she tailored everything to your preferences and made the planning process seamless, even across different time zones. We truly appreciate your recommendation and look forward to assisting you with more memorable holidays in the future! ☺️✈️
Positive experience: Great service, but can be a little wait
We love to see this great review! Thanks for sharing Dee
Fantastic experience: Jed Sale is our travel agent there at West Lakes Flight Centre, and his service is always exceptional - every single time! We will see a cruise which we would like to book, I will contact Jed, and he will get back to me in super fast time, and get the booking done, or any other travel inquiry that I may have. We have recommended Jed to a few of our friends, and they too are extremely impressed with Jed's service. We live in Rostrevor, but are more than happy to have Jed as our agent, and go in to see him when needed, despite the distance. We are very grateful for such amazing and friendly service. Thank you!
We love to see this glowing review for Jed, and how he not only secured you amazing holidays, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Louise :)
Fantastic experience: Great experience at flight centre west lakes. If u want to organise a holiday be sure to ask for Sally as she has great knowledge of holidays etc. she goes out her way to make sure u have the best value possible on where u want to go. The added extras that can be put in and more. U will not be disappointed this I promise☺️
We love to see this awesome review for Sally, and how she used her knowledge and experience to take such great care of your travels! Thanks for sharing, Joe :)
Fantastic experience: Booked our 2nd trip to Fiji with Sally at the Westlakes Flight Centre. Collected our itinerary on the 8th April. My partner and I will continue to see Sally, she’s approachable, knowledgeable, very thorough and has so much patience. She will ensure to follow through all our queries, and will always go out of her way to find us, the best deal. She loves her job which reflects on the way she delivers her great expertise. We will continue to see Sally in the future and highly recommend her. She’s an asset to the company and to anybody who is privileged to meet up with her and book trips with her. Once again Sally a big thank you, Joe and I always walk out smiling, sincerely Silvana
Hi Silvana, thanks so much for sharing this wonderful review for Sally! We love to hear how her approachability and knowledge makes each booking easy and enjoyable
Fantastic experience: Sally was great! Made the whole experience super easy
We love to see this great review for Sally! Thanks for sharing Vadi
Fantastic experience: Jed assisted me with booking my return flights to Europe and he was great to liaise with. Very friendly and responsive. I then liaised with Ana to book the rest of my trip and I cannot recommend her enough. She gave me great advice about cities to visit, and booked two internal flights and four internal trains for me, all at short notice too. She was fantastic! Thank you to Jed and Ana!
Thanks Christie! Lovely review for Jed and Ana, great to see they were so helpful before and during your Europe trip ✈️
Positive experience: Awesome sales assistant
We love seeing this great feedback for the team! Thanks for sharing Peta
Fantastic experience: Really helpful staff
Thanks so much for sharing this great feedback Yasmine!
Fantastic experience: Had our appointment with Stef on Sunday and was a great experience! Stef took her time to understand what we were wanting and was able to re-work our proposed plans to save us money and make the most of our time overseas. Very much looking forward to planning the rest of our holiday with her.
We love to see this awesome review for Stef, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Jacinta
Fantastic experience: Jed is an elite operator - he made our entire booking process easy, enjoyable and best of all, at an amazing price!! Jed absolutely made our day when he was able to secure incredible business class flights and an unbelievable price! Thank you Jed
Hi Ryan, thanks so much for sharing this wonderful review for Jed! We love to hear how his professionalism and knowledge made your booking process easy and enjoyable
Fantastic experience: Jed was super helpful in creating the best travel itinerary for our 5 week euro trip. He went above and beyond and gave some fab recommendations and hot tips to make our trip spesh. Will recommend to family and friends for sure.
We love to see this excellent review for Jed, and how he not only secured you an amazing itinerary, but also made your booking process so seamless. Thanks for sharing Michelle
Fantastic experience: Wonderful service
Thanks so much for your amazing review 'Rose'!
Fantastic experience: Jed Sale was brilliant today , booked our 2 European holidays for 2024. Saved us money on cheaper flights changing departure date and saved us $$ on insurance . Brilliant ..
So happy to see this great review for Jed, thanks so much for sharing Gordon!
Fantastic experience: Stef Saleweski at Flight Centre West Lakes is an asset to any traveller. She is dedicated, capable and agile in her responses and always makes your travel plans smooth, even when they have to change. She is patient and easy going and I have loved dealing with her over multiple trips to Europe. Her professionalism and knowledge has made travelling a breeze and I cannot recommend her highly enough to others. 5 stars!
We love to see this glowing review for Stef, and how she's taken such great care of your travels! Thankyou so much for taking the time to share this Ida!
Fantastic experience: The team here were fantastic in finding me a flight home after my flight was cancelled last minute.
We love to see this great review for the team, and how they helped make this process easy for you! Thanks so much for sharing, Craig
Fantastic experience: Made buying my airfare so easy and always willing to go 'xtra mile' lol
Thanks so much for this fantastic feedback, we love to see how the team has taken such great care of your booking to make it easy for you
Fantastic experience: Great service from Jed as usual. Well done. Also recently Abi? admin, helped me, over and above.
We love to see this glowing review for Jed & the team, thankyou so much for taking the time to share :)
Fantastic experience: Stef was an absolute life saver and helped me book an international trip that I then had to change 7 days prior to leaving. She worked overtime to make sure everything was changed and went smoothly and she took what would’ve been an extremely stressful time for myself and turned it into a stress free situation. Stef is very personable and easy to talk to, gave me great recommendations and got the best prices!
Thank you so much for this wonderful feedback Aspen! We love to see how Stef has taken such great care of your travels to take the stress of this situation for you!
Fantastic experience: I have just book my holiday to Sydney with Stef. She got me the BEST deal with flights and accommodation that she could and a window seat for my Birthday. So on my Birthday I'll be seeing the BEAUTIFUL Sydney Harbour Bridge. Thank you Stef
We love to see this glowing review for Stef, and how she not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Marie
Fantastic experience: Stef was wonderful and very thorough and fit in everything we wanted to do. She was amazing. Nothing was too much trouble for her. Would definitely recommend her to friends and family. Thanks so much stef
We love to see this awesome review for Stef, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Danielle
Fantastic experience: My recent and previous bookings with Jana at west lakes have been very helpful and easy. I booked Japan and Bali just the other day and she gave me several flight options and she worked out what was best suited. I couldn't recommend her any more highly ( hence why I always go back to her for my bookings.)
Thanks so much for this fantastic feedback Corey! We love to see how Jana has taken such great care of your trips to take the stress of this situation for you!
Fantastic experience: It was a pleasure dealing with Khadi, she did a fantastic job. Khadi spent time going over options, she was very transparent with costs and got back to me very quickly when I had some follow up questions. Very happy with the service, my family and I are looking forward to our trip to England next year
Thanks so much for your wonderful review for Khadi! We absolutely love hearing how her efficient communication and transparency made your booking process enjoyable and easy
Fantastic experience: Sarah is the best travel agent anyone could have asked for! She has been looking after us for years, from a couple to a family of 4. She can always accommodate our needs and give us options to choose from. Go see Sarah for your next trip!
We love to see this glowing review for Sarah, and how she has looked after you and your family for years, making your booking processes seamless and stress-free. Thank you so much for taking the time to share this fantastic feedback Penny
Fantastic experience: I were very impressed with how Erin conducted all details connected to my next overseas trip.
Thank you for this great review!
Fantastic experience: Thank you, Erin Muldoon, for your time and expertise helping us plan and book our US trip to Orlando and Honolulu. Erin spent many hours assisting us and her support while we were overseas was fantastic. Thanks Erin, for your efficiency and recommendations throughout the process, much appreciated! Jeff and Kylie
We love to see this glowing review for Erin, and how she used her expertise and knowledge to make your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Jeff
Fantastic experience: Jana Tayao is the best sales person. Friendly and very helpful.
Thanks for this fantastic review for Jana!
Fantastic experience: Excellent customer service
Thanks for your great review Jelena!
Fantastic experience: Jed was excellent very informative and on point with listening and giving suggestions
Thank you so much for your wonderful review for Jed! We love hearing this great feedback
Negative experience: I walked in not too long before closing time and was served by Mohamed Razick. He was incredibly friendly and helpful throughout the process. 100% recommend his services. Edited this review on 5 April 2024: Mohamed has since left and I feel inclined to edit my review since services provided after booking the flights have been poor. I'd also like to add that as I've booked 2 separate lots, I used one email for all the bookings. Upon return to Adelaide, only my sister got the customer experience survey, and I can only assume that my original email was modified (as to not receive the survey) as I've early on expressed disatisfaction with the service provided after the booking was made. For more context, my sister's ticket was booked after, but for the same trip. My mom obtained an injury for where she needed wheelchair assistance throughout the journey. I'd like to highlight that Fiji Airways has delivered on this exceptionally, however I've had issues with Flight Centre for organizing this. I used Flight Centre in order to offload matters like this, as it's a service that they provide if you book with them. However, response times by consultants were poor. I don't expect a same day response, however when emails are sitting on their end for as long as a week, it creates frustrations as the trip was coming up shortly. I've gotten handballed to 4 consultants minimum due to: - Resignation - Non work day - Sick leave - Long term annual leave - More leave. It got up to the point where there were at least 4 flight centre staff cc'd into one email chain. It was incredibly difficult to get through by phone, and much worse via email. The experience overall was poor in comparison to services received in other branches. I wouldn't recommend using the team in this particular branch.
Thanks for your amazing review for Mohamed! We love to hear how his friendly manner made your experience enjoyable and easy
Fantastic experience: Stef has helped me book two my overseas holidays (2019 & 2023) at Flight Centre and I couldn’t be happier with her incredible service and expertise. It is always such a pleasure sitting down with her planning and organising flights, accommodation, insurance and the holiday itinerary. She has such a bright, bubbly and fun personality - so easy to converse with and shares a genuine excitement for your trip. She is very experienced & knowledgeable and always answered my emails promptly whenever I had any concerns or queries. I had so much peace of mind booking with her through Flight Centre and both of my trips turned out to be so perfect and smooth sailing. I couldn’t recommend Stef enough and I can’t wait to visit her again for my next trip!
Thank you so much for your fantastic review for Stef! We love to hear how her expertise and knowledge helped make your experience enjoyable and easy
Fantastic experience: Jade M. always provide above and beyond service. Very knowledgeable and aray of sunshine
Thank you for your great review for Jade! We love to hear how she went above and beyond for you
Fantastic experience: Absolutely great service from Mr Tyson he was so helpful not to keep pushing to book the tickets straight away he gives you time to ensure that all documents are complete and find you the best price also give you plenty of time's
Thanks for this great feedback for Tyson! So glad he was able to take care of every step to make the process simple for you! :)
Fantastic experience: Sam was very helpful. Found the best flights within the days requested.
We LOVE hearing this feedback for Sam!
Fantastic experience: Holly was very helpful with our flights for a cruise leaving from Sydney in December for 8 nights.
Thanks so much for sharing this great review for Holly! :)
Fantastic experience: Stef at Flight Centre West Lakes is a total legend! My partner and I had a tight deadline to work with for an interstate trip and she used her awesome and vibrant energy, coupled with a very professional and efficient customer-centred service, to booking our next adventure! We'll be booking our next appointment with you for sure ...thank you Stef!!
So glad to hear this fantastic feedback for Stef & the team! Thanks so much for taking the time to leave your lovely review!
Fantastic experience: Jana was extremely helpful planning our holiday. Listening and understanding our needs and wants and with knowledge of Bali she helped us design the perfect family getaway. She combined different styles of accommodation and suggested a variety of things to do to suit all members in our group. Jana was also approachable, responsive and always happy to answer any questions and concerns. When Jana wasn’t there other staff were also really helpful. Will head back to West Lakes Flight Centre again to plan our next adventure.
Hi Marcia, thank you so much for your fantastic review for Jana and our team! We love to hear how her expertise and understanding allowed you to have a perfect family getaway
Fantastic experience: Excellent service nothing is too hard.
HI Pasqualino! Thanks for your wonderful review
Fantastic experience: Stef is the best!
Fantastic experience: Great customer service. it has been over 10 years since we used Flight Centre to organise our holidays and parents' trips to Australia etc. Sally-Ann Daly and her team are absolutely Great !!
Thank you so much for your amazing review for Sally and our team! We love to hear how their customer service skills made your returned experience with us enjoyable and great
Fantastic experience: Great service, easy to deal with. It would be better if the staff had two monitors.
So glad to hear this fantastic feedback, and thanks for the suggestion!
Negative experience: Not helpful. Not willing to research what we needed.
Hi Hannah,We're sorry to hear that your last experience with us didn't meet your expectations. If you wish to further address this issue, please feel free to reach out to our customer service team via this online form: http://travl.to/6261dMsef
Positive experience: Only been there once but didn't get much help, depends on who you get to assist you I suppose.
Hi Adrian, thanks for taking the time to leave your review! We're sorry you weren't happy with the service you've received. Our team would love to help with your trip, if you are able to, we'd recommend making an appointment in store so you can have a dedicated consultant sit with you to chat through your plans :)
Negative experience: I’m surprised by the positive comments I found if there is an issue the manager unhelpful as were the staff better avoid flight centre Westlake like other reviews check the details get it in writing
Hi Stuart, I'm sorry to hear you're not happy with the service you've received. If you'd like to provide further feedback on this, please feel free to reach out to us via; [email protected]
Negative experience: Went in today to get info on a phuket trip the girl we spoke to was very arrogant and not interested in what had to say and couldn't wait to take calls and rid us you won't be getting our money or bookings absolutely pathetic customer service....u really need to train ur staff as I was totally dissapointed and never go back u just lost our 11k business....
Hi Joe, I'm sorry to read about your experience, this is not how we want our customers to feel! We understand our agents are in high demand at the moment due to the rapid relaunch of travel with post covid staffing restrictions, so this is making it tricky for our team to take care of every customer unfortunately.We will be sure to pass this feedback onto the team to manage internally.
Negative experience: Terrible. My calls all went through to a mail box that was full! My emails all went into their junk folder and they didn't check it! Tried to book an appointment on line and the link didn't work. I'd go into the office in person and all were busy. Never again!!!!!
Hi Beverley, I'm sorry to hear you're having trouble reaching us! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, and post pandemic staffing, we are finding that the demand is outstripping our ability to answer every call, whilst still assisting customers in store & over emails. If you'd like to make an appointment, the team in-store can advise when their next available spot is, otherwise if they are available to speak, they can look after your travels there for you
Negative experience: Terrible customer service. Not doing their research as discussed. Not calling us back to follow up, not returning phone calls. Worst flight centre by far. Just shows anyone can get a job. Lazy.. disappointing
Hi Robert, I'm sorry to hear you've not had a great experience with us! We will pass this feedback onto the team for you, and apologies again!
Negative experience: Flight Centre Westlakes SA offered the xtra Captains Package for our travel to Norway. The package stated to reimburse $1000 if the luggage didn’t arrive after the specified time. Our luggage didn’t arrive before after 2 weeks and we did not receive the promised reimbursement and there was no way of contacting them directly other than with an email which they never responded to. After several calls and emails with Flight Centre Westlake’s, we were only told that it was another agents responsibility and they couldn’t help.
Hi there, I'm sorry to hear about your experience, and that you had issues with your luggage!I'd recommend you reach out to our customer relations team regarding this.You can do so via this webform to create a case, and the team will reach out to you; http://travl.to/6265g3hS5
Negative experience: Went through Flight Centre to book an Intrepid tour and flights. Flights home were booked from wrong finish point, when realised while on trip had to pay for new flight - alternative was an extra internal flight for free. Could've organised it myself with less hassle.
Hi Laura, I'm sorry to read about your experience. It sounds like our team have offered that internal flight for you and to cover that cost if this was our error, which we apologise for again.We will be sure to pass this feedback onto the team to manage internally as appropriate.
Negative experience: Erin is unbelievable. She doesn’t know how to communicate or respond, the entire store is so pathetic, they lie to you, just so they can get their commission and after that good luck hearing back from them if you have credit or need refund, or it might be something to do with racism. Will not recommend flight centre to anyone. Pathetic and useless service.
Hi there, thanks for your review, and I'm sorry to hear you're not happy with your experience.We have a zero tolerance policy for discrimination. If you feel you've been treated unfairly, please do reach out to our customer relations team to discuss this. You can contact them via this link; http://travl.to/6266eXwum
Negative experience: i also would give 0 stars if i could. our travel agent (jade) had no idea- lacked knowledge and then when we made a complaint, were met with an extremely condescending tone. won’t ever use again.
Hi Ella, sorry to hear you weren’t happy with your experience. Our teams do need to know about a huge range of destinations, so some team members will know more about one area, where others will be experts in others. Regardless, we’ll definitely pass this feedback onto the store!
Negative experience: Completely useless. Would give zero stars if I could. No assistance and constant avoiding calls and emails Unwilling to help with our substantial credit they owe us for months and dragging it out so we lose it. Also been waiting months and months for our refund and they constantly make excuses and avoid any conversation with us. First and definitely last trip that will be booked with them. Complete joke. Stay away from west lakes flight centre if you know what’s good for you.
Hi Evan, sorry to hear of your negative experience! I can definitely appreciate how frustrating the cancellation & refund process can be.With the airline refunds, the processing time on this typically sits at approximately 12 weeks, however, with the high rate of cancellations currently, this timeframe is being extended by the majority of suppliers due to the increased workload across the industry.If you would like to speak further about this, you can reach out to our customer relations team by completing this form: http://travl.to/6260eXd1q
Negative experience: Booked a holiday to the Witsundays and found the service great to begin with, but had to call multiple times to remind the staff to complete their promised documentation etc. I would not recommend their services if your busy as they don’t seem to be very organised.
Sorry to see that you're not happy with your experience Les. Depending on the booking & suppliers, documentation needs to be finalized with confirmation numbers from the supplier, which can sometimes not be available until closer to departure - but we do apologize if this wasn't fully explained at the time, and will be sure to take this feedback onboardThankyou for your review.
Negative experience: Will never use Flight Centre again. We did .ost things ourselves except book. Always busy n so saw someone different everytime we needed to talk to someone. Slow service. Consultant filled in insurance papers with my name as 2 people n left husband name off policy, had to go in to get sorted, flight cancelled n so hard to get someone to help. Don't know why we even bothered to get an agent as we did all the work Waste time and energy to deal with. Consultant gave us his phone number to ring if we needed whilst away then found out he was on leave for the time we were away. Don't wate your time
Hi Margaret, sorry to read about your experience. We can definitely understand how frustrating a flight cancellation can be, and we're sorry this affected you, and there was difficulty contacting the team.If you're hoping to speak to your booking consultant, we do definitely recommend making an appointment with them so the team can ensure you get the dedicated time with them and can speak with the same person :)Flight Centre customers do have access to our great 24/7 assist team whilst travelling, for this just in case moments too, and we apologize if there was any confusion with the consultant advising their leave.
Negative experience: I went to Flight centre at West Lakes & the service was disgusting, the small room was full of people & I couldn't hear myself talk no privacy at all. The girl I saw initially wasn't interested at all, she was a temp & couldn't care less then she palmed me off to another girl because she had an appointment. This girl told me she would get back to me in a week, & that was nearly 3 weeks ago so it was a complete waste of time going there even though we want flights & accommodation for 12 people?? It looks like they are so busy post Covid that their customer service is non existent. I will go to Phil Hoffman travel & hopefully get proper customer service.
Hi ToPeterny, Sorry to hear that you were not happy with your experience!We know our teams are in high demand with the sheer volume of travel enquiry at the moment with the world re-opening, which is meaning we cannot see every customer immediately. Regardless, we're sorry you've had a negative experience! If you are able to make an appointment to visit your local store, we'd highly recommend this so you can have a dedicated sit down with a consultant to help take care of your trip :)
Fantastic experience: Have visited Flight Centre West Lakes multiple times over the past year. Jade Brideson is an absolute gem! She was very knowledgeable on all aspects of the trips I wanted to do, and gave me extensive options into flights, tours and experiences available. She made sure I was getting the best deal and ensured I was satisfied with what I was choosing. In the lead up to my trips, was in constant contact with me over any changes and also checked in to ensure I was prepared. Was always available for any questions I had via phone, which is unbeatable customer service. As a single traveller with no clue on what I’m doing, I found her service very comforting which gave me overwhelming confidence! I have not received this kind of service elsewhere. Very much looking forward to booking my next trip with Jade and the West Lakes team in the future!
We love to see this glowing review for Jade, and how she's continued to not just secure you great travel deals, but also make the process so seamless & easy for you! Thankyou for taking the time to share your kind review.
Fantastic experience: My partner and I booked a trip to Italy & Greece through Flight Centre and our consultant, Stef, was fabulous. The whole process from mapping out our destinations, booking flights and trains and adding on an Intrepid tour would have been intimidating if we had to do it ourselves, but Stef made it so easy. Stef was always high energy and genuinely excited for us. If she didn't know the answer to a question, or wasn't familiar with our specific destinations, she would follow up with other team members to make sure we got the best info. We'll remember this trip forever, and definitely visit Stef to help us plan the next one!
So glad to see that Stef has made the process so simple for you with her expertise and experience, thankyou so much for taking the time to share this lovely review Helen!
Fantastic experience: Holly at West Lakes is a 20/10 travel consultant. Brilliant. Will always recommend her and never use another.
Thankyou so much for this lovely review for Holly, we love to see this!
Fantastic experience: Had the pleasure of dealing initially with Nathaniel in booking our holiday to Vietnam and then dealt with Stef in extending out travel requirements and were very very happy with the advice and manner in which she dealt with us and our questions.. Have already pencilled her name in for our next holiday needs :)
We love to see this glowing review for Nathaniel & Stef, and how they've both worked to take such great care of your travels, thanks so much for sharing! :)
Fantastic experience: We booked a trip to America for almost 8 weeks with Holly from Flight Centre West Lakes. We have recently just come back from it and it was amazing. Everything Holly recommended we did or places we stayed was perfect. Every time we met with her she was friendly, helpful and really knew her stuff. She took the time with us to make sure we were happy with everything and that nothing got missed or overlooked. The entire trip was hassle free and we will definately be booking all our trips with Holly from now on. Thanks for Holly, you helped make our trip everything and more that we ever wanted. Nikki & Trenton
We love to see this fantastic feedback for Holly, and how her personalized recommendations and expertise have made your booking process so simple & seamless for you, thankyou so much for taking the time share! :)
Fantastic experience: Cameron was excellent
Thanks for your 5 stars for Cameron :)
Fantastic experience: Late review. In 2021 whilst travel bans were still in place I had to make an emergency flight to England. Jed made my booking easy and provided me up to date info. on the latest rules and regulations. He also swapped my return flight at the last minute to stop me having to quarantine in 2 states. Took all the hassle away from me. Best service, thankyou.
Fantastic experience: Late review. In 2021 whilst travel bans were still in place I had to make an emergency flight to England. Jed made my booking easy and provided me up to date info. on the latest rules and regulations. He also swapped my return flight at the last minute to stop me having to quarantine in 2 states. Took all the hassle away from me. Best service, thankyou.
Thanks so much for taking the timed to leave this lovely feedback or Jed! So glad he was able to take the stress out of the situation for you, thankyou for sharing :)
Fantastic experience: Excellent assistance with bookings and travel insight at Flight Centre West Lakes. Highly recommend Holly.
Thanks for this fantastic review for Holly! :)
Fantastic experience: Mohamed is amazing person, very helpful staff overall.
We LOVE to hear this for Mohamed, thanks so much for sharing! :)
Fantastic experience: Stef was a great help booking my rail pass and all of her enthusiastic information on destinations and day trips for my holiday was greatly appreciated. I could tell she was genuinely excited about my trip and having been there herself gave me excellent information & advice. Thanks!
LOVE this feedback for Steph, and so happy to hear that she’s been not only able to make the process seamless & simple, but also make it fun, using her experience and expertise!!Thankyou so much for your lovely review!!
Fantastic experience: Great help, easy to understand, did everything
Thanks for this lovely feedback Melissa!
Fantastic experience: Jen is thoroughly professional
Thanks for your great review Paul!
Fantastic experience: Let these beautiful people take care of your next trip.... holidays/getaways are fun and exciting , Flight centre West Lakes will take care of everything. The Fun starts here.
Thanks for this great feedback Mariusz! We're so glad the team could take care of your trip!
Fantastic experience: Perfect
Thanks for the review!
Fantastic experience: Excellent expert advice and service.
This is wonderful to hear, thanks for sharing your experience!
Fantastic experience: Holly was great ,her service is the best
Hi Dave, this is wonderful to hear! We're so glad that Holly was able to help you out.
Fantastic experience: This is good idea for the booking the flights
Thanks for your review Kristen, we are always happy to help!
Fantastic experience: Went to get info on an overseas trip, talked to Erin, she was great, definitely will be booking through her and other holidays in the future
Hi Bev,Thank you for putting in a good word for Erin! We look forward to assisting you with your future holiday plans!
Fantastic experience: Extremely helpful staffember, provided good advice on flights, hotels and easy to communicate with. Thank you Sarah.
Hi Jacky, this is wonderful to hear - thanks for taking the time to share your experience with us!
Fantastic experience: Yes very helpfull
Fantastic to see, thanks Kathy.
Fantastic experience: Good
Negative experience: Way, way too slow to respond to (or catch up on) emails.
Sorry to see this was your experience Pauline but thank you for providing this feedback.
Negative experience: Booking agents are unreliable, everything has to be triple-checked, and they don't communicate. My second-last trip, they booked my return flight for the wrong date. My last trip, we drove 80km and back for a cruise that turned out to be cancelled and we weren't able to be contacted by the cruise company because the booking agent at F/C didn't give them any contact details for me. The 24/7 hotline is a joke - there IS no support. The one thing they are good at is refunding money when they've screwed up - but we wasted a full day out of our holiday because someone wouldn't even give my phone number when making a booking. !! NEVER AGAIN!!!
Hi Cindy,We are really sorry to hear that the support around your last trip and cruise didn't go smoothly. This is not how we want our customers to feel when they book with us. If you wish to further address this issue, please feel free to reach out to our customer service team via this online form: http://travl.to/6266bdSfA
Fantastic experience: Absolutely lovely and friendly service
Thanks for the kind words Fadi.
Positive experience: Very helpful
Positive experience: Booking4 KI
Positive experience: Most Flight Centres have closed I happened to be at Westlakes and saw this branch was open. they are not open regular hours best to check. first. The staff were polite but unable to give me an answer to my question.
Fantastic experience: Very friendly and helpful staff.
Fantastic experience: Staff go out of their way to help ensure that you get the most out of your holiday
Fantastic experience: Brilliant staff, Natalie in particular, faultless plans and arrangements.
Negative experience: I don'tknow about this places
Positive experience: Very helpful
Negative experience: Poorly booked Holliday that we put in the hands of the staff and they booked out hotel room with two seperate beds instead of a double.
Negative experience: Mucked up parts of our itinerary so badly, w had to get help from local Japan residents but even they found the itinerary impossible to execute!! All rooms were incorrectly booked, had to pay extra. Everything overpriced. Won't use again
Positive experience: We visited to get a quote for flights to Europe, the staff were very helpful and friendly. We walked in without an appointment and didn't mind giving some quick quotes. They were also polite when asking us to make way for their appointment by others. Definitely going back to book tickets soon.
Fantastic experience: Patricia was amazing and so helpful. Gave me a birthday present as well (Baileys :) can't go wrong. Cruising Life
Fantastic experience: Got so much support to book our trip through the Arctic circle. Agent really knew how to get the best deals and high end accommodation.
Leave your opinion about Flight Centre West Lakes:
Flight Centre West Lakes appears in the following listings:
Other travel agencies that might interest you

Chrisakis & Turner Travel Associates

Lex Travel

Sidhu travel and tours


Australian Elements Tours & Charters

Phil Hoffmann Travel Semaphore | Helloworld Travel Member


Hanson Travel

italktravel & cruise

Contal Travel


Travel Care
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.