Phil Hoffmann Travel Semaphore | Helloworld Travel Member

Fantastic experience: We have returned from a magical Greek Island cruise & Italian adventure organised by the very knowledgable Rosy Glisson. Rosy translated our wish list of desired locations into a wonderful and manageable itinerary. Her experience & expertise was second to none and she excelled in all her recommendations. Our accomodation, transport, travel providers and tours ticked all the boxes. We had a 5 week European adventure without a single hiccup! I can't recommend Rosy highly enough. She will listen, advise & craft the most amazing adventure tailored to the desires of her clients.

Fantastic experience: Rosy at Semaphore office of Phil Hoffmann Travel has been a wonderful travel agent especially as she responds rapidly to any requests, is very knowledgeable of sites, travel systems and processes and will go out of her way to assist and look at alternative arrangements to suit her client. When we have required changes to our itineraries, this has not been a problem for Rosy.

Fantastic experience: Erin Staunton at PHT Semaphore is our agent of choice for all of our holidays. She has a wealth of knowledge and experience. She is enthusiastic, provides a friendly, efficient service, and is always willing to go that extra mile to ensure an unforgettable, seamless and safe travel experience. Erin was very helpful when we had to cancel our holiday to Eastern Europe in 2020, peak of the pandemic. I am sure she would have been under lots of stress, but it was not evident. We had a great trip to Queenstown in 2023. Erin sourced appropriate, family friendly accommodation which was able to accommodate a large group of people whilst being close to the heart of town. Flights and transfers were arranged by Erin including assistance with skiing, ski and clothing hire and tours. Erin is currently planning our trip to Lapland. She has been a pleasure to work with to ensure that this will be the most magical Christmas experience. Nothing is too much trouble. From flights, transfers, accommodation and tours, everything is taken care of. We couldn’t recommend Erin highly enough. Thank you Erin!

Negative experience: Never again PHT Semaphore

Fantastic experience: We have used PH at Semaphore for many years and have always been delighted by the level of service and personal support. Rosy Glisson is our contact there. Her bubbly personality combined with her deep product knowledge and industry contacts has always made booking fun and stress-free. Our latest trip was to Norfolk Island with a PH escorted tour. The flight home was delayed and our PH escort managed all the urgent changes quickly and effectively.

Negative experience: Sadly, many issues overseas with missing tickets, incorrect phone contact numbers and transfers just not turning up. Spent many hours overseas trying to sort which spoiled our group holiday to a large extent. Took ages to get the refunds too. Update: As of 2 weeks after initial review, still no response from customer service as stated and now found out two other members of our group are still chasing refunds. Poor form PHT.

Positive experience: Very helpful and friendly staff happy with the service

Negative experience: They wanted $100 just for a quote if I didn't book straight away?

Fantastic experience: Phil Hoffman travel best travel agent in South Australia, thank you. I really want to visit your company and put together an holiday to beautiful Prague in the near future. Although it may take a while before I can have enough leave, to eventually get to this beautiful city. Kind regards from Donald Jones

Positive experience: When travelling overseas with a comprehensive itinerary it is important to go through an agency but since covid and with the travel industry suffering they are no longer giving any "extras" as I understand the airlines have reduced their commissions

Fantastic experience: Fabulous as usual.

Fantastic experience: I was greeted by friendly staff at Phil Hoffmann Semaphore and Rosy allowed us the time and space to make our decision on a once in a lifetime overseas trip. A nice way to start your holidays.

Fantastic experience: Booked our retirement celebration holiday with Mark. Very helpful and informative. 1 month until we fly out

Fantastic experience: I've been dealing with PHT Semaphore for years for all my travels and wouldn't consider using anyone else

Fantastic experience: Great service, always very helpful and knowledgeable

Positive experience: Good staff

Positive experience: I asked if someone from Qld could come to Adelaide and the Girl found out for me. She said yes.

Fantastic experience: Staff are very helpful

Fantastic experience: We have been using PHT for a number of years. They can never do enough for us. Anne Marie’s experience and knowledge is next level. We have booked 5 cruises through them and are in the process of organising a trip to Europe. Anytime we’ve had an issue even when travelling (never been their fault generally third part providers) they have fixed immediately. Can’t recommend these guys highly enough if I could give them 10 stars I would

Fantastic experience: Excellent setvice, great consultant in Annemarie ,so helpful and knowledgable. Could not ask for better.

Fantastic experience: Excellent work Annmarie