Lewis & Turner Travel Associates
Information about Lewis & Turner Travel Associates
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
By Appointment Only.
As part of Australia's largest travel retail group, Travel Associates is open for business and we look forward to helping you with any holiday or travel plans you may have. Our office operates by appointment, so please visit our website or call 1800 332 078 to arrange an appointment.
Our comment from TraTraTravel about Lewis & Turner Travel Associates:
Lewis & Turner Travel Associates is renowned for providing exceptional travel services, evidenced by numerous positive experiences shared by their clients. Clients frequently highlight the personalized service they receive, often mentioning specific agents like Ash, Lisa, and Thomas, who go above and beyond to ensure hassle-free travel plans. With a focus on attention to detail and proactive communication, the team is praised for making complex itineraries manageable and enjoyable.
Many customers emphasize the expertise and knowledge of the staff, noting their ability to handle unexpected situations and provide solutions promptly. Talented agents such as Amy and Michael have helped organize unforgettable trips to destinations like Europe and Tasmania, earning them a reputation as trustworthy advisors in travel planning.
While most reviews are overwhelmingly positive, a few clients have expressed frustrations with communication issues and accessibility, especially during high-demand periods or limited appointment availability. However, the company has shown a commitment to addressing these concerns and improving their services.
Overall, Lewis & Turner Travel Associates is a highly recommended agency, known for their dedicated customer service and personalized travel solutions, ensuring every client’s journey is a memorable experience.
Lewis & Turner Travel Associates: Reviews
Fantastic experience: Ash helped us organize our trip to Europe in 2024 - I can't recommend her & the Lewis & Turner Travel team highly enough. Great personalized tips on where to visit and made it very easy for us.
Fantastic experience: Fantastic travel agents! Michael has organised many wonderful trips for us, every one of them perfect Most recently we visited Tasmania - what a beautiful part of the world. As always, Michael’s organisation was brilliant
Fantastic experience: Always happy when I visit them great service and 100% Always get my travel plans done with no issues, but more so the continuous service even while away intbe case of any changes or issues is handled and fixed no questions asked.
Negative experience: My experience was frustrating and disappointing as a result of poor communication and a lack of attention to details.
Negative experience: Never replied to my email asking if I needed to make an appointment to see them so I didn't bother going in.
Negative experience: Rubbish service full staff no one willing to assist me with my trip when I walked in all too busy on their computers with no clients will never recommend this agency they all should be sacked. I waited outside for 20mins and no one entered the shop and now you’re full of excuses. Your staff are all rubbish I will never use your service in the future
Hi Stuart,We are very disappointed to read your review and apologise for your experience. As we mentioned to you at the time, due to the unprecedented demand of travel, we are currently consulting by appointment only.Unfortunately, when you visited our team were booked out and could not attend your enquiry. We do hope that you will consider us in the future but wish you all the best regardless.Kindly,The team at Lewis & Turner Travel Associates
Fantastic experience: Friendly. Appointment on time. I have now experienced the Ash Cutting travel package. Ash was on top of every need i had in organising a complex trip. From booking brilliant accommodation, rail transport, flght bookings and yes the unexpected retrieval home after an insurance claim. Even once home she supported us with claims and refunds. We couldn't have wished for better support or service. Thanks Ash.
Fantastic experience: Amy thanks for all your help! You made our vacation and experience so enjoyable
Fantastic experience: We love Lisa ,She did an amazing job organising our holiday. even our transfers when she had'nt booked our hotels. The holiday was amazing and the oceania cruise was incredible
Fantastic experience: I had the pleasure of dealing with Thomas in planning a trip to Europe. Thomas's professionalism, guidance and expertise made our trip unforgettable and hassle free. I couldn't recommend Thomas more when planning a Europe trip. I very much look forward to dealing with Thomas and the team at Lewis & Turner TA in the future.
Fantastic experience: Have been dealing with them for many years of hassel free travel. Would strongly recommend them.
Fantastic experience: Lisa Clarke has so much knowledge of the travel industry I would highly recommend this company to look after your travel needs.
Fantastic experience: Many years of personnel travel by these polite &cheerful staff. Rising out of COVID . So helpful.Will give you a stress free holiday
Fantastic experience: I had the pleasure of dealing with Thomas in the North Adelaide office. He was extremely knowledgeable and helpful with what were some not so straight forward plans for a trip to Thailand and Europe. I had highly recommend Thomas to assist you anyone with travel plans!
Fantastic experience: We have used this company for several and varied types of vacations. Amy is knowledgeable, professional, gives good advice and has a pleasant easy going personality.
Fantastic experience: We spoke with Lisa Clarke at Travel Associates in North Adelaide, she has planned our upcoming trip to perfection with added outstanding features,she has returned all emails ,calls and texts pretty much within the hour or so .We just can’t thank her enough e her fantastic service ,and nothing fazed her at all.Absolutely professional in every manner,and we know she is the only agent we will use for any overseas travel. Thanks a million for your passion and outstanding service to us as always. Regards Simon and Faye
Fantastic experience: With the current European travel chaos, I recently missed a flight connection (no fault of my own) and was told by the airline the next available flights back to Australia were 2 weeks away. The Lewis and Turner team (special thanks to Thomas and Lisa) magically got me home less than 48hrs after I spoke to them!! They really delivered above and beyond my expectations. I can’t recommend them highly enough.
Fantastic experience: Lisa is an amazing travel agent first class service always
Fantastic experience: What do I want from a Travel Agent: Trust, Competence, Knowledge & Someone to whom I can discuss my concerns, in regards with my travel itineraries etc. Well - I receive all of that from Thomas. An outstanding Travel Agent, & he is an Asset to Travel Associates of North Adelaide. Thank you.
Fantastic experience: Amazing service by Amy, I have used her in my last 2 holidays and was always friendly and knowledgeable. Will definitely be booking through her when I travel again next time.
Fantastic experience: One can not get better service any where in Australia then you as a team. congratulations
Fantastic experience: Amy was lovely to deal with and a credit to your business.
Fantastic experience: Once again, Michael Lewis provided amazing, efficient service in helping organise our weekend getaway. I wouldn't even contemplate using any other agency for all our travel needs.
Fantastic experience: Lisa Clarke at this company is a treasure who is a proactive thinker who knows her clients needs and creates incredible holidays to suit their interests needs. The recent trip my partner and I took to Hobart had all our needs and wants met above and beyond our expectations. Thanks again Lisa We will keep coming back.
Fantastic experience: Lisa Clarke has been a real find for us. We started to book with her in late 2019, then Covid hit. She handled all the cancellations of trips made back then as well as the subsequent trips we have made. We both highly recommend her
Fantastic experience: Extremely professional, friendly and helpful business. All of the staff at North Adelaide were fantastic. We have had so many ideas on trips and different tours from Thomas. When stuck in Paris due to a hospital admission Thomas was so compassionate and helpful to get us home. Would highly recommend this business.
Fantastic experience: Lisa has been my travel agent for almost 20 years and I would never consider going to anyone but her for all my travel needs. Her attention to detail is amazing. She goes beyond the call of duty.
Fantastic experience: AMAZING SERVICE. - We can’t thank Amy Cetta from Lewis & Turner Travel Associates for organising an amazing holiday adventure - one I am sure my family would have loved but unfortunately due to COVID this did not transpire. However, the relentless follow up, commitment and continuous communication into ensuring we were able to recoup our funds was most grateful appreciated. Amy absolutely excelled and provided exceptional customer service. When we are ready to travel again we will book our holiday again and will use your service.
Fantastic experience: Ash Cutting is the most amazing travel agent, I have ever used. She is very personable, professional, thorough, organised and has made so many extremely stressful travel situations during COVID, so easy. The whole North Adelaide office are amazing and I wouldn't go anywhere else. I will recommend them to all my family and friends.
Fantastic experience: Amy is a true professional and has always given us outstanding customer service. She goes above and beyond and has so much first hand knowledge about travel. Lewis and Turner is our go to for all our holiday bookings and highly recommend.
Fantastic experience: Efficient and thoughtful: everything we needed was thought of and all questions answered quickly.
Fantastic experience: We couldn't recommend Amy and her team in the North Adelaide office highly enough, nothing was ever too much trouble. The recommendation of a 600 year old Monastery in Monellia was absolutely breathtaking, every part of our trip was seamless, no hiccups what so ever, we will definitely utilise Amy when next we travel :)
Fantastic experience: Excellent service from very experienced professional travel agents, have booked with Lisa for many years.
Fantastic experience: Always great service and professional
Fantastic experience: Outstanding customer service - highly recommended. Thomas worked tirelessly to find me flights during the pandemic. Extremely grateful for his efforts!
Fantastic experience: I have booked so many holidays through Travel Associates North Adelaide and I would never go anywhere else! The whole experience from start to finish is always super easy and exciting, especially with the beautiful Amy! She literally takes all the stress away when organising a trip and looks after every last detail. I can’t wait to book my next vacay with Amy and her lovely team who are always ready to help. Highly recommend
Fantastic experience: I’ve recommended to all my family and friends! The service from everyone at Lewis and Turner is personal, efficient and professional. Lisa offers a caring, courteous and very informative service and continues to keep us up to date with details. We highly recommend their valuable business.
Fantastic experience: Ash is a very helpful understanding and outstanding consultant
Fantastic experience: We have just book our dream honeymoon and it wouldn't have been possible if it wasn't for the help of Brooke. Highly recommend going through Brooke if you are looking to book a holiday. She went above and beyond to get our holiday just they we wanted it and with some extras added in with our budget. Thanks again Travel Associates Lewis & Turner and thanks again to Brooke for all her hard work over the past couple weeks. I will be back again on our next holiday adventure.
Fantastic experience: Have booked 2 holidays through them and both were great value and were advised of the little extras that make the holiday a bit special.
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