
Flight Centre Cairns Central

Information about Flight Centre Cairns Central
Opening hours
- Monday: 9:00 AM – 5:30 PM
- Tuesday: 9:00 AM – 5:30 PM
- Wednesday: 9:00 AM – 5:30 PM
- Thursday: 9:00 AM – 8:00 PM
- Friday: 9:00 AM – 5:30 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: 10:00 AM – 4:00 PM
As part of Australia's largest travel agency, Flight Centre Cairns Central is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information.
Our comment from TraTraTravel about Flight Centre Cairns Central:
Flight Centre Cairns Central is a premier travel agency that excels in providing personalized service for all your travel needs, whether domestic or international. Customers consistently praise the friendly, knowledgeable and efficient staff who go above and beyond to make your booking experience enjoyable. Many clients have highlighted the exceptional service provided by consultants such as Kristie, Ariana, and Roxy, who have been noted for their professionalism, attention to detail, and the ability to find the best deals available. This results in a stress-free planning process and top-notch itineraries.
While most reviews are overwhelmingly positive, there have been a few mentions of inconsistent customer service and responsiveness, especially during busy times. It's recommended to make an appointment to ensure dedicated assistance. Despite these isolated incidents, the general sentiment remains that Flight Centre Cairns Central delivers excellent value for money and stress-free travel solutions.
Overall, Flight Centre Cairns Central stands out for its commitment to providing outstanding customer service and creating unforgettable travel experiences.
Flight Centre Cairns Central: Reviews
Fantastic experience: I spoke to Melissa Thornton today who helped me book some accommodation. Melissa was efficient and did exactly what she said she would and we had everything booked within an hour. I am grateful that Melissa took the time and clearly wanted to help me and therefore I highly recommend her. I had spoken to 3 different flight centres across Melbourne and was unable to get anyone to help me - they wouldn’t reply, promised to ‘put together a package’ and then didn’t or gave me something completely different to what I asked. Melissa deserves 5 stars.
Fantastic experience: The Flight Centre at Cairns Central is an awesome place for all your travel needs be they domestic or international Before moving to Cairns, I used to go to Flight Centres down south now and again but, since 2018, I've dealt exclusively with Flight Centre Cairns and I've never been let down. The place is staffed by extremely friendly, efficient and highly experienced professionals who are always prepared to go the extra mile for their customers. That description above applies especially to the lovely Kristie. Her smile and warm sense of humour light up my day every time I see her. More importantly, her wise travel advice has often saved me from pursuing unnecessary and overly expensive legs to a journey. So there you have it ... Flight Centre Cairns Central - friendliness, efficiency and value for money. What more would you want?
Fantastic experience: fantastic service from Cristy or Kristy not sure of spelling but certain of great proffessionalism shown to me..sat down and continued to search for cheaper fares at earlier departure dates...She wouldnt stop till she found best prices around xmas for me...will return in the near future and will highly recommend Cairns Central Flight centre to all...Rick Taylor
Hi Rick, thank you so much for your fantastic review for Kristy! We love to hear how her professionalism and knowledge made your experience easy and the best
Fantastic experience: Ariana has been fantastic doing our bookings. We only use Ariana, as everything is sorted for us with excellent Itinerary for us. Thank you
We love to see this fantastic review for Ariana, and how she made your booking excellent and easy! Thanks for sharing Ann :)
Negative experience: Not very helpful at all for whatever reason they will not accept payment via card over the phone only card or cash in the store find another travel agent for your business
Hi Greg, sorry to see you're not happy with your experience. To provide a little more insight, the team need a customer to acknowledge their booking via an electronic agreement before any payment can be taken. So the team will send this through and the customer can pay via this. We will be sure to channel this feedback as appropriate and thank you for your review.
Fantastic experience: Kristie was so professional and very helpful. Would recommend her to all of my friends anytime
Hi Mark, thank you for leaving such an amazing review about Kristie! We love hearing this
Fantastic experience: Many thanks to Nicole Whittington,Cairns Central office for her assistance in organising our flights to Adelaide. Nothing was too much trouble.Thanks again Nicole. Rod & Sharyn Baldwin
Thanks so much for this fantastic feedback, we love to see how Nicole has taken such great care of your trip to make it trouble-free and simple!
Fantastic experience: Can’t thank Kristie and her team enough. They are super knowledgeable and always willing to help if they can. Recommend them highly.
Hi Jenta, thank you for leaving such an amazing review about Kristie! We really appreciate it.
Fantastic experience: We had the most fabulous holiday with Scenic Tours, thank you Kristie at cairns flight centre for arranging everything for us
Hi Susan, thank you for leaving such a fabulous review for Kristie! We love hearing this
Fantastic experience: Great service always. I have been going to Cairns Central flight centre for a number of years and they have never disappointed. They even managed to arrange me a flight while I was overseas. Very professional, reliable and friendly staff. My favourite shop! Forget booking on line, go and see for yourself.Travel Consultant of the year goes to Kristie.
Hi Dominique, thank you so much for your fantastic review for Kristie and your continual loyalty! We love to hear how her professionalism and reliability makes each booking easy and enjoyable
Fantastic experience: Ariana was very professional in all aspects of my booking flights, accommodation and hire car I would not hesitate to recommend her to anyone and would certainly use her services again
Thanks so much for this fantastic feedback, we love to see how Ariana has taken such great care of your trip to make it quick and easy for you!
Fantastic experience: I've been organising trips few times so far with many agents and I found that Giulia Costa is absolutely hands down the best one you can find. She is very professional but as well friendly and nice. If you planing your trip, go to Cairns Central and see Giulia.
Hi Emil, thanks so much for sharing this awesome review for Giulia! We love to hear how her professional and friendly manner made your bookings seamless and enjoyable
Negative experience: DO NOT USE - they booked the wrong dates for our holiday and then couldn’t care less - I bought in all the paperwork of my accomodation I already had booked and asked her to book the other week for me and she booked it for the same dates as my other accomodation - Not only did flight centre not care and say to bad they were rude about it. And the travel agent I booked through doesn’t even work there anymore ( I’m assuming because she isn’t competent) I didn’t go to flight centre to double check everything the travel agent does I went there so It got done correctly because I didn’t want to stuff it up. I will never use them again they were not even interested in finding a solution and now I have 5 kids overseas with no accomodation.
Hi Karly, sorry to see you're not happy with your experience. To provide a little more insight, prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. So we can understand your frustrations, and we do work to ensure all information is made clear prior to booking, so when customers book they are making an educated decision. We will be sure to channel your feedback as appropriate and thank you for your review.
Negative experience: Rude and impolite people working there.
Sorry to see you've not had a great experience with us Estel! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Fantastic experience: Excellent experience, professional service. Giulia is the best
Hi Dennis, thank you for leaving such an excellent review about Giulia! We really appreciate it.
Fantastic experience: Just booked for USA next year and Roxy at the cairns flight centre was awesome. She's delivered everything we're looking for and has offered further suggestions to enhance the trip. Looking forward to sorting out the rest of this trip with Roxy at the helm.
Hi Lanie, thank you so much for your awesome review for Roxy! We love to hear how her knowledge and suggestions made your booking process easy and stress-free
Fantastic experience: GIULIA COSTA has been instrumental in my recent and future travels from Australia to Kenya then Kenya to Denmark. She is an outstanding travel advisor because she is very helpful, friendly, professional and prompt in her advice and email communication. Hence I certainly recommend her and Flight Centre in Cairns Central to anyone who is travelling.
Hi Jan, thanks so much for sharing this outstanding review for Giulia! We love to hear how her professional and friendly manner made your experience seamless and prompt
Fantastic experience: Kristi at Cairns Central Flight Centre has done a magnificent job of preparing our documents & bookings for our trip to Europe. She is professional & personable & is very experienced. It has been a pleasure.
We love to see this magnificent review for Kristi, and how her professionalism made your booking feel seamless and personable Thanks for sharing Sandra!
Fantastic experience: I just booked a flight to the UK with Roxy and I can't thank her enough for her prompt and polite service. All booked in less than 24 hours and covered my requests perfectly. On budget and great connections. Thank you Roxy!
Hi Sandy, thanks so much for sharing this wonderful review for Roxy! We love to hear how her prompt and polite manner made your booking process seamless and great
Fantastic experience: Roxy Cooper of Flight Centre Cannes has been and is amazing. She has gone out of her way to help me with my last minute booking. Definitely a five star service. Thank you Roxy.
We love seeing this amazing review for Roxy, and how she went above and beyond for your booking! Thanks for sharing Ebrahim
Negative experience: Terrible communication and service No care factor considering how much money people out lay for flights. Will never book through flight centre again. Worst experience when it should be a great experience and exciting booking a holiday. Disappointed is an understatement
Sorry to see you've not had a great experience with us Chris! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Fantastic experience: Ariana, at Flight Centre (Cairns Central) is without doubt one of the company's greatest assets. Her efficiency, attention to detail, understanding of client needs and her wonderful personal manner, are the reasons why. Flight Centre is very lucky to have such a committed and devoted member on board. She always exceeds expectations and always delivers the best travel package. Many thank you for all your efforts. Regards, Terry Martinesz.
Hi Terry, thanks so much for sharing this wonderful review for Ariana! We love to hear how her efficiency and attention to detail made your booking personable and easy
Fantastic experience: I had to cancel a trip to Europe due to a medical condition. My consultant at Cairns Central, Jodie was amazing understanding and supportive. She kept me updated throughout the refund process and I will definitely be asking her to manage my next trip when I’m able to travel.Thank You Jodie your sensational
Thanks so much for this fantastic feedback Davis! We love to see how Jodie has taken such great care of you to take the stress of this situation
Fantastic experience: Highly trained, friendly travel advisors in what must be the premiere travel agency in the CBD. The shop is very attractive. Right next to Coles supermarket, level 1 in the shopping centre. It has a very large staff. Should be no waiting to speak with a consultant.. ⛱well maybe sometimes a minute or three.
Positive experience: Can be very busy on weekends & take people on a walk in basis. Hard to reach anyone via phone or book times. Helpful when you do reach a human
Thanks for your review! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Fantastic experience: Excellent experience, helpful suggestions and great customer service. Felt very comfortable and confident that my travel experience will be enjoyable. Many thanks
Thanks so much for sharing this wonderful review for the team! We love to hear how their customer service made your booking process seamless and enjoyable
Fantastic experience: Fantastic ambience; uber friendly and superbly efficient staff; and the manager, Kristie, always goes way beyond the call of duty to assist her clients whom, furthermore, she treats as friends! I've been going there for all my travel needs, domestic as well as international, since I moved to Cairns 5 years ago and it has been a fabulous experience.
Hi Walter, thanks so much for sharing this fantastic review for Kristie! We love to hear how she went above and beyond for your service
Fantastic experience: Thank you Georgia for your friendly, professional and knowledgeable advice today. And getting us great flights.
Thanks so much for sharing your kind review Steve.
Fantastic experience: Excellent service ! Great knowledge. Friendly staff. I always engage them for my international flights which often include multiple destinations. Always finding the best deals. Top !
Hi Christie, thank you for your amazing review for our team and for your continual loyalty in booking your international flights!
Fantastic experience: I have had Mel organise a cruise for me last year and I'm about to go on an overseas holiday she has sorted for me, I have found her to be most helpful throughout both of my holiday organising processes. Thanks Mel
We love to see this fantastic feedback for Mel, thanks so much for sharing :)
Fantastic experience: A year ago we booked our flights to Europe in Argentina through Flight Centre. Jodie was our consultant and made all the appropriate arrangements. The communication, price and service was top class. Jodie literally saved us hundreds of dollars and her service throughout our trip was fantastic. I was always sceptical about Flight Centre but after having gone through this experience, I wouldn't hesitate to use them again and I give them a definite recommendation. A special shout out to Jodie in the Cairns branch.
So glad to see this glowing review for Jodie, and how she's not just secured you an amazing deal, but also taken such great care of your trip to make the process seamless & simple for you.
Fantastic experience: Linda was brilliant and very patient with all my questions. Helped me find the perfect flight for my requirements. The ladies are always so friendly and helpful in this store. I would not go anywhere else. Thank you!
Thanks so much for taking the time to share this wonderful feedback for Linda! We're so glad to see she & the team could take such great care of your travels!
Fantastic experience: I have had the best experience booking with flight centre. My consultant Rachel at Cairns Central was extremely helpful (and excited) and has helped me book what will be an awesome adventure. I can’t wait to go, and will definitely come back to book my next one! Thanks Rachel, you’re a legend!!
We are always excited to be a part of your adventures!! Thanks so much for sharing such a nice review for Rachel! ✈️
Fantastic experience: Wife & I went in to get a comparison for a trip to NZ next year, had the lovely Rachel help us out and ended up booking our travel straight away. Rachel was very helpful and her fantastic personal approach made the whole experience a pleasure. Thank you so much Rachel, Louise & I are extremely grateful.
We are so glad to see Rachel has made this process so seamless for you to get your booking all confirmed. Thankyou so much for sharing Dave :)
Fantastic experience: I bought a plane ticket to Korea at Flight Centre in Cairns Centre. With the help of Miss Kristie Sorrell, who works there, I purchased a plane ticket with a very low price and a reasonable date compared to other places. Not only was she very kind, but she was also a reliable person who handled things very professionally and quickly. And I thought I should buy a plane ticket from her the next time I go on a trip. Even after purchasing the plane ticket, she kindly updated me and my husband's Qantas Point, which was missing. I am very, very happy with this purchase and would recommend the Flight Centre branch in Cairns Centre, where Miss Kristie Sorrell works. Her service was fantastic and great.
We're so glad to see that Kristie has taken such great care of your travels to make the process seamless for you.
Fantastic experience: Giulia Costa at Cairns Central, is THE best, most expert, experienced and efficient person I've had the pleasure of dealing with in a very long time of flight travelling. Giulia arranged my Bangkok trip very easily, most conveniently and surprisingly quickly, according to my preferences. I'll definitely be contacting her again, and highly recommend anyone reading this to do so as well. Many thanks Giulia! R.Bowman
We LOVE to see this glowing review for Giulia, and how she's used her expertise to take such fantastic care of your travels!
Negative experience: Thank-you Flight Center for your politically correct response to my first review and next time I come to the totally empty shop and when I see 3 staff members huddled, laughing and joking around the desk absolutely focused on their jobs it will help to appreciate just how overworked the staff are. Then when I stand outside the shop in front of the supermarket looking into the empty shop and 3 staff members having a great time then i will make a phone call to the store again... and the phone will ring for 3 minutes and 25 seconds before I see a team member reluctantly walk over to the other desk which has my ringing phone call. Then i can be told once again that you have been very busy (just like you acknowledged in your earlier response) and then when I ask to come in for a discussion about the flights I was chasing you can then tell me again that you wouldn't have time to see me as the shop was full of customers...how could I have been so silly not to notice them? Then i can also be told that I need to make an appointment if I require service and the next appointment is 3 days away ...and then I can look at the empty shop again and I will totally convinced that the Flight Centre Management are working the team much too hard. I now appreciate that I was being unreasonable in my efforts to book my vacation utilising the skill, talent, understanding and efficient service of this Flight Centre team. How could I possibly have been such a fool…fools need to go direct to the airline for service and price.
Sorry to see you're not happy with your experience Peter, this is not how we want our customer's to feel! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, we are finding that the demand is outstripping our ability to answer every call, whilst still assisting customers in store & over emails. We do highly recommend booking an appointment with the team as this ensure you have a dedicated sit down with a consultant to talk about your trip. Regardless, we apologize if you didn't receive the service you expected and we will be sure to channel this feedback with the team as appropriate.
Fantastic experience: Melissa Thornton is fantastic! She has made arrangements for me and my family for several years, and gone out of her way several times. Once I was overseas in a 3rd world country and needed to get home quickly for medical reasons. Mel found a flight, then when something happened to the connecting flight, she again stopped everything to book another. Many times we send a complicated itinerary and she works till she finds the cheapest price. She's even advised us from her home in the evening. We highly recommend her!
Hi Joy, thanks so much for sharing this wonderful review for Melissa and your continual loyalty! We absolutely love to hear how she not only secured you a great deal, but also made your booking process so seamless
Fantastic experience: We have just completed booking our cruise tour to Alaska, Rachel has gone over and above what would be expected. We had to cancel our original plans TWICE due to unforeseen circumstances. Nothing was too hard for Rachel. She was always pleasant, and always sought out the best flights and deal with the trip to suit our needs. Now my husband, whose had years of ill health, will experience his lifelong desire to go to Alaska and see the Yukon. Thank you, Rachel, for all your help. You're a gem.
We love to see this kind review for Rachel, and how she went above and beyond to make your booking stress-free and seamless! Thanks for sharing Marianne
Fantastic experience: Just had our flights and hotels booked to the golf coast with Nicole and the customer service was incredible she was so helpful went through every detail to find us the best possible deals and flights definitely recommend the customer service was so lovely and we’re looking forward to coming back!!!!!
We love to see this amazing review for Nicole, and how she not only secured you a great deal, but also made your booking process so seamless. Thanks for sharing Kahlani
Fantastic experience: Incredible service by Nicole. Nice and easy and smooth booking. Would definitely recommend her for any type of booking. She is very thorough and professional. Very kind and great customer service! Very well travelled! 5 Stars!
Hi Hiruni, thanks so much for sharing this wonderful review for Nicole! We love to hear how her professionalism made your booking process easy and enjoyable
Negative experience: I attended to buy tickets fir my family on Sat and a lady Called Jodie eating on her desk and told us she is busy and has a costumer coming at 12:30 - i was there at 12:10. She offered us to book appointmnet and she told us she is fully book for the day. So rude and not interested to sell tickets . I think Flight Centee should hire competent people who are interested in their job- i knew what i want to buy and which day and 20 min was enough. Poor customer service
Hi Arezou, sorry to hear you're not happy with your experience! If the team have availability to see you immediately, they of course will, but they will also be juggling the virtual queue of customers with post appointment follow-ups, booking maintenance, and email enquiry. In this case, it sounds like she would have been working on these virtual bookings prior to her next appointment. We also want to make sure our team are performing at their best, and this includes getting to eat a real lunch. Our consultants absolutely bring their level of expertise and personalized recommendations that an online search cannot bring. Our team is our biggest asset, and their experience and expertise add value to each customer's experience We do highly recommend booking an appointment prior as this guarantees you will have a dedicated sit down with a consultant to help take care of your trip :)
Negative experience: The travel agent named Melissa wasn’t very friendly and seems to be annoyed when i was still trying to figure out the dates and the connecting flights and hours we want, she didn’t even consider we are travelling with 18months old baby when she was doing the flights and didn’t even ask me the convenient hours for flights. She booked the car hire but did not add the carseat and i’ve been trying to ring her twice and the left message twice but did not ring me back, so unprofessional, will never go back to the same flight agent again!
We're sorry to hear about your experience Maria, this is not the experience we want our customers to have! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, we are finding that the demand is outstripping our ability to answer every call, whilst still assisting customers in store & over email. We'd recommend booking an appointment with your consultant to have a dedicated sit down to talk about your travel plans.
Fantastic experience: Thankyou Roxy Cooper for your help to secure flights for me. You made the process a whole lot easier.
Thanks so much for this fantastic feedback Narelle! We love to see how Roxy has taken such great care of your trip to make it stress-free and easy for you
Fantastic experience: One of the most pleasant booking experiences I've ever had! Such polite service and because of Georgia our travels were as smooth as we couldve asked for. Thanks team and keep up the great work Georgia!
Hi Grace, thanks so much for your fantastic review for Georgia! We absolutely love to hear how her professional and friendly manner made your booking pleasant and smooth
Fantastic experience: We have just booked a flight to Malaysia through Giulia at the Cairns Central store. We were extremely happy with the service Giulia provided. She was a wealth of knowledge and made us feel confident with our selections. I would recommend Giulia as a travel consultant to anyone. We are very excited and looking forward to our trip in September.
We are so happy to see this amazing review for Giulia, and how her knowledge and experience helped take the stress out of booking! Thank you Janese, enjoy the trip ✈️
Fantastic experience: Roxy Cooper was our travel agent from Flight Centre. We found her amazing. She looked after us so efficiently and quickly. She secured seamless flights at good prices and, it all unfolded so fast. She was friendly, personable and answered questions we hadn't even thought to ask! Many thanks Roxy for looking after us so well. We hope to use you again in the future. Cheers, Kali and Adam ⚘️.
We love to see this glowing review for Roxy, and how she not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Kali
Negative experience: Lost faith in Flight Centre, the lady at the front counter was not interested and said unless we were going to book and pay for a flight then and there, she would book us in to see someone (and at this point I lost interest) at some time, so as we went to leave she said oh ok, when and where I will look for you now, made it quite clear it was an annoyance, there were staff there chatting amongst themselves and doodling on the phone in the background. So booked our own flights/accommodation online when we got home. Avoid like the plague.
Hi Bynoe, sorry to hear about your experience, this is not how we want our customers to feel. If the team have availability to see you immediately, they of course will, but they will also be juggling the virtual queue of customers with post appointment follow-ups, booking maintenance, and email enquiry. In this case, even though there were no physical customer's in-store it sounds like the team would have been working through this virtual queue. We will be sure to channel this feedback as appropriate and thank you for you review.
Negative experience: Can not ring them put on hold listening to your call is important to us. Then 5 minutes later they say sorry all our staff are busy. We'll put more people on phones . Take our money and then to get customer service and enquire about a money card for our trip pop into the store and make an appointment the message tells you. Been there done that and that's ok if you are not one hour away from Cairns. Tried the on line thing that's a waste of time And the head office called to put in a complaint and again waiting on the phone for 15 minutes listening to music. Hung up. To say I'm little annoyed is a understatement!!
Hi Lousie, I'm sorry to hear you're having trouble reaching us! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, we are finding that the demand is outstripping our ability to answer every call, whilst still assisting customers in store & over emails. If you already have a current consultant then you could also email them if you are unable to go in-store. If you're after information on a currency card for your travels, you can check out available options with Travel Money Oz here; http://travl.to/6261iL1GWWe will be sure to channel your feedback as appropriate and thank you for your review.
Fantastic experience: We have used Jodie for our holidays a couple of times and really appreciate Jodie’s knowledge, prompt service and honest advice. We are looking forward to booking our next overseas holiday with Jodie real soon.
We're so glad to see that Jodie continues to provide exceptional service every time! Thank you for the amazing review Scott ✈️
Fantastic experience: We were recently 'stuck' in Cairns due to the floods and were keen to book the first flight home. I spoke to Kristie at Flight Centre and she was super understanding and extremely helpful. Kristie went out of her way to find us flights. As she juggled a number of customers she was taken away from the phone call, and as promised called me back within a short time with answers to questions and flights ready to book. Thanks for the exceptional service Kristie.
We LOVE to see how Kristie has taken such great care of your travels, to get you home safely, and make the process so seamless for you. Thank you or taking the time to share Jo!
Fantastic experience: Excellent service. Nicole has made my journeys overseas a wonderful experience. You are able to relax with all your flight and accommodation bookings made by an experienced professional I even had my return flights upgraded while I was in Italy on my last trip just by contacting Nicole at Flight Centre Cairns Central Australia. I highly recommend everyone to organise their overseas holiday this way.
Hi Jim, thanks so much for sharing this wonderful review for Nicole! We love to hear how her professional and friendly manner made your booking process stress-free and easy
Positive experience: A very efficient and friendly customer service with a smile
Thank you so much for sharing this great feedback for our team! We love to hear this
Fantastic experience: this is the second time we have used Giulia Costa Cairns flight centre to bring family to Cairns fantastic service can not thank her enough a true professional
Thanks so much for sharing this fantastic review for Giulia! We love to hear how her professional manner made your booking process seamless and fantastic
Fantastic experience: Georgia helped us plan my first overseas trip and I couldn’t thank her more!
Thank you so much for sharing this amazing review for Georgia! We love hearing this
Fantastic experience: Kristy is my go to person for all things travel She is a rare and precious jewel All the staff are excellent
Thanks so much for your fantastic review for Kristy! We love to hear how she made your experience with us enjoyable and seamless
Fantastic experience: From the moment we walked in, Georgia was super helpful and friendly. My partner has never travelled overseas before and Georgia explained everything clearly and made her feel comfortable. She always replied to emails promptly and gave some of the most friendly customer service I’ve ever experienced.
Hi Dylan, thanks so much for your great review for Georgia! We love to hear how she made your partner feel comfortable about her first overseas trip
Fantastic experience: We have been dealing with Kristie Sorrell from Cairns Central for many years. She is so professional, so pleasant and so helpful. Nothing is too much trouble for her. Kristie makes you think you are her only client and gives great service.
Hi Sandra, thank you so much for your great review for Kristie and your continual loyalty! We love hearing how her professional and friendly manner makes your booking experience's stress-free and easy
Fantastic experience: Naomi's customer service was over and about highly recommended
We LOVE hearing this feedback for our Naomi! Thanks so much for taking the time to leave this lovely review!!
Negative experience: Rang up 3 times to get some help and they hung up the phone every time
Hi Heath, I'm sorry to hear you're having trouble reaching us! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, and post pandemic staffing, we are finding that the demand is outstripping our ability to answer every call, whilst still assisting customers in store & over emails. If you can, we'd recommend you pop into your local store if you can, to make an appointment & chat with our team :)
Fantastic experience: Great service with a big smile
Thanks so much for sharing this amazing review David! We love to hear this
Positive experience: Joshua was pretty cool
Thanks for your great review, we love to see this for Joshua!
Positive experience: staff are really good in therd
Thanks so much Erica!
Fantastic experience: Good team
Thanks so much Denis!
Negative experience: Painful..go 'E dreams' every time
Thanks for your review Rob! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Negative experience: A lot of money for poor service
Sorry to see that you are not happy with your experience! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Positive experience: Thanks Georgia!
Thanks for your great review!
Fantastic experience: Thanks Jodie for organising our trip, couldn’t have done it without you.
Thanks for this lovely review for Jodie! :)
Negative experience: Terrible customer service. Just need an up to date itinerary to know what time my flights are. Would take 2 seconds to email. Just ignored.
Hi Fiona, I'm sorry to read about your experience. If there has been a time change to your flights, unfortunately this is not such a quick process. Without looking at your booking, I can't see if this is the case or if you're just hoping to reconfirm your original booking. But I'd recommend that you pop into the store for an appointment with your consultant, so they can dedicate the time and they can get this finalized with you
Negative experience: My friend and I went into the store on a Sunday in February and we were not given the time of day. After being previously told that they don’t do bookings on Sundays we waited patiently in line and then were told they’re really busy and can’t serve us. Service was appalling and I wish i could say it’s only been bad on one occasion but I’d be lying. Last year we had gone through multiple travel agents at flight centre centrals to book a holiday because once again no one wanted to take the time to sit and talk through about what we wanted. I felt like I was being treated like a child.
Hi Ashley, I'm sorry to hear you're having trouble reaching us! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, and post pandemic staffing, we are finding that the demand is outstripping our ability assist every customer immediately. If you can, we'd recommend you pop into your local store on another day where they do take appointments if you can, to chat with our team :)
Negative experience: Honestly never experienced such rude customer service. Went in ready to buy two international tickets but the lady was so condescending and didn’t have the time of day for me. I understand if you’re busy, but the attitude I experienced was so rude.
We're sorry to read about your experience! We'll be sure to pass this feedback onto the team, and please know that our team instore would love to assist with your trip.
Negative experience: Terrible customer service from the lady at the front counter, made me feel like a complete fool and actually left rather upset. You didn’t have to be so rude and abrupt, was too busy trying to ‘make bookings’ than to help me. Will go book else where - your loss.
Hi Jess, I'm sorry to see you've not had a great experience in-store. If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Negative experience: Don't purchase any flights from this company. There is no support when your overseas from this company (with exception with fine print Flight Centre after hours number with no detail who its is going to and under what condition you call it) and no emails are monitored or responded to your cancelled flights. They say they are too busy! I just book my own flights because your get no value add from the company. Really poor service and attitude from the staff.
Hi John, I'm sorry to see you're not happy with your experience. Our 24/7 assist team are absolutely staffed & ready to assist 24 hours a day, and these contact details are readily available on your travel documentation & on our website, so we're sorry if you were unable to find these.Regardless, we will be sure to take this feedback to the team.
Negative experience: I am still angry about the way my situation was handled. I gave flight centre over a weeks notice to advised them of my mothers ill health. I even had a friend back home in Oz ringing them everyday to arrange a quote for my son and myself to return from the States for my mothers funeral. They couldn't arrange this in time as I missed out on my mothers funeral. They emailed me saying - sorry that we were unable to assist within a suitable time frame. How much more notice do you need to give.
Hi there Maz, I am so sorry to hear about your experience and your circumstance. If urgent travel is needed, Flight Centre customers do have access to our 24/7 assist teams whilst travelling. Alternatively, flights can be booked on our website, or a customer can pop into their local store for the team to assist in person, as we understand not all calls are answered currently due to the growing demand for travel.We are so sorry again for your experience, and will be sure to pass this feedback on internally to be managed.If you'd like to speak with us further on this, you can of course reach out to our customer relations team via this webform; http://travl.to/6268gbU4Q
Negative experience: Cairns Central some great staff and some non responsive staff. Imogen and Naomi, thanks for your help and wonderful assistance even though you were not our consultant. Daylan, you have not responded to our emails or provided us with relevant need to know information, very disappointing and as such will never book through cairns Central. We requested little help and even that seemed too much.
Thanks for your review Jochem! We're sorry you've had trouble contacting 2 agents - we are finding that the demand is outstripping our ability to answer every call/email, whilst still assisting customers in store & over emails. But we are glad to hear that the girl were able to take care of your trip, and we'd love to continue to assist with your future trips :)Have a wonderful holiday!
Negative experience: A great dissapointment indeed. After doing business with this company many times, travelling 4 times a year Internationally for seven years I have never had such poor service. We had wanted to book some flights using some of the travel credits we had aquired during the difficult covid period when travel was fraut with border closures and certs ect. After waiting 30 mins for the senior consultant that asked us to return she infomed us that she was unable to make a booking concerning any travel credits and seemed keen to give us a phone number to call. The fact that we had other booking to make that we would pay for didn't matter. When asked how do we make a booking when we call this number if we dont know wha flights are available. She said she didn't know. We will go to a private travel consultant noe. See ya Flight Centre.
Sorry to see you're not happy with your experience Bradley. When using travel credits, where you use these will be based on where you booked the original tickets the credits have come from. If you've booked online for these, then you will need to contact the online team who can check availability, and if you've booked instore, then you will need to return to the original store of booking.I hope this helps provide some clarity for you, and regardless, thankyou for your feedback.
Negative experience: Terrible service from Melissa T who works in cairns central flight centre. Not happy at all and We will never be back. Every time I purchase a flight fare for my old ones I always ask for special assistance/language barriers and the last time I looked for flight another lady in flight centre told me that it can be provided. This time we were served by Melissa and she refused to help us with the special assistance saying that it cannot be provided and that was the only way.
Hi there, I'm sorry to hear about your experience. We do understand that our teams can make special request based on specific parameters each airline allows, so we apologise if this was not able to be done for you in this instance, and will be sure to channel this feedback internally as appropriate.
Negative experience: I had appointment, waited for one week because they are busy and I understand that. I needed to have information for my mum's flight and had questions to ask but during my appointment customer care agent was very nervous and kept telling me someone else had urgent help and made me leave before my appointment time finished. I don't know which one I should be upset for. Waiting for one week to talk to someone or for getting interrupted by someone else's urgent problem! It's my first experience with flight centre and won't come here again. Will go to a different travel agency, feeling upset to have an appointment from here and to took it serious. If you need information don't wait too long to come here, better to do your own research without feeling like you are nothing.
Hi Suyen, I'm sorry you're not happy with your experience with us. We appreciate you making an appointment with our team to come in, and apologize that an urgent issue disrupted this. Unfortunately we cannot foresee these kinds of urgent issues, and when they do arise we need to address them to ensure there aren't further issues for our customers. We are very sorry this has affected your appointment time! Our team would love the opportunity to take care of you and your trip, so do pop in if you'd like to chat, and we can make an appointment time to chat through your holiday!!
Fantastic experience: Received great service from JB in the Cairns FC branch. Offered the best options relating to both price and convenience and was quick to return emails. Very helpful. Thank you.
Thanks so much for this fantastic feedback Bruce! We love to see how JB has taken such great care of your trip, securing you the best price possible for you
Positive experience: First interaction with one of the consultants at the Cairns Central branch left me feeling under appreciated due to lack of communication and poor customer service. When I then approach the store in relation to my issues the Store Leader at the Cairns Central was quick and proficient in rectifying the poor service I had received and was able to refer me to Leisa. I can not recommend Leisa enough she is amazing! She was able to completely turn my outlook on flight centre around and put the enjoyment back into planning our holiday. If you're looking for great customer service and prompt delivery and response times Leisa is your go to.
Thankyou for your review Tayla, we are so glad to see that Leisa has been able to take such wonderful care of your travels, going above & beyond to look after your booking.
Fantastic experience: I would like to give a 'Hat Tip' to Josh Baker at Flight Centre Cairns Central. I am a member of Australian Volunteer Coast Guard and as part of the National Training Executive I travel to in and out of state conferences. Previously I followed the advice of other members and made my flight bookings through Webjet. For the current conference in Adelaide I gave Flight Centre a try and was amazed with the difference the professionals can make in the pricing. The flight bookings were just two thirds of any price I could achieve through my own attempts and nothing was too much trouble. Josh also arranged flight changes after the original booking so I could lay over in Melbourne and visit with family.I cannot reccommend their service highly enough. I am sure this extends to your holiday planning as I was surrounded by other smiling staff planners and happy looking customers.
We love to see this glowing review for Josh, and how he's not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Stephen
Fantastic experience: My experience was great! I just told Giulia Costa a few dates and she worked her magic to organise my whole trip to Ecuador and Peru with less than a month of planning. She also gave me some great travel advice and was very friendly. I am relieved of a lot of stress and am very greatful for it!
Thank you so much for your amazing review for Giulia! We love to hear how she made your booking experience stress-free and seamless
Fantastic experience: If you're looking to feel confident with the best flights and travel plans, Guilia at Cairns Central is your person! She is efficient, easy to communicate with and makes the whole process easy to understand and fun.
SO happy to see this glowing review for Guilia, and that she's made your booking so simple & easy for you, thanks for sharing Natasha!
Fantastic experience: We can highly recommend this travel agent, as staff are friendly & incredibly helpful. Making an appointment to speak with an agent is best & Jodie did a wonderful job booking our PNG cruise!
We love to see this glowing review for Jodie & the team, thanks so much for taking the time to share your feedback.
Fantastic experience: We have had the staff organise our last 3 get aways and they have done the most amazing job, can't thank Giulia enough!!!!!
Fantastic experience: Great service from Flight Centre once again for our recent overseas trip. Just as Andrew had been in the past, Kristie was helpful, courteous and prompt to reply. When there was a problem with one of the bookings and late changes had to be made to the itinerary, she was persistent in chasing it up.
We are so happy to see this fantastic feedback for Andrew & Kristie, and how they've been able to take such great care of your recent travels & changes! Thanks so much for taking the time to share your review! :)
Fantastic experience: I'm based in Perth and after frustrating delays with getting access to local Flight Centre's, by luck or fate I have had the absolute pleasure of being looked after by Jodie. Her professionalism and dedication to obtaining the best possible fare when often faced with last minute changes is a credit to her work ethic and a great representation of the Flight Centre brand.
Fantastic experience: I would like to personally thank Jodie from Cairns Central Flight Centre. I visited the store this morning to book my flight home to Sydney. Jodie welcomed and served me straight away. Flight booked, paid, and seat allocated all in the space of 30 minutes. Thanks Jodie
We LOVE hearing this great feedback for Jodie, and are so glad to hear she was able to take such great care of your travels!
Fantastic experience: Extremely impressed with staff member Imogen Tate at the Cairns Central store. She was extremely helpful and professional and provided us with many options for our holiday that we have now booked. thanks again Imogen
Hi Matt, this is wonderful to hear. Thanks for taking the time to share your experience and these kind words about Imogen! Enjoy your holiday.
Fantastic experience: Nicole is so accommodating and helpful! I have scheduled my last 3 trips through her. The ladies are always so friendly there.
We Love hearing this for Nicole & the team, and so glad to hear theyve been able to continue looking after your travels!
Fantastic experience: Jodie handled our booking and was absolutely so helpful. Travel is so stressful for disabled and elderly people it’s wonderful to be cared about. Thank you Jodie
Fantastic experience: I would like to personally thank Cairns Flight Centre - namely Imogen and Jodie for the best support in booking flights (and sadly having to repeatedly change flights) during what was the most difficult time in my life. Without their support ,efficiency and advocacy with Singapore airlines I would have not been able to cope. This is not said lightly with the complications that arose. Thank you both ( and the reason why I always book through flight Centre). Their knowledge and efficiency is impeccable!
Hi Juliette - Thank you for your kind words for Jodie and Imogen and the prompt and expert service they were able to provide you as you encountered complications with your booking. We aim to please!
Fantastic experience: Have had Tayla as my travel agent for my move to Canada and she has been so helpful and SO thoughtful! I missed my flight from Brisbane and she was able to get me on a flight tomorrow! I’m so grateful and thankful for her hard work! Thank you thank you thank you Tayla! You’re a saint!
This is wonderful to hear Tara! We are sorry to hear that you missed your flight, but it is great that Tayla was able to help you out in what would have been a stressful situation.
Fantastic experience: Always the best advice an service, help in emergency situations, best prices. I won't use any other agency, thanks flight center team from Townsville to port Douglas for 22 years of sending me to dream destinations Dahab to Inca trail the lycinian way Mt Siani an Galapagos Islands.
This is wonderful to hear, thanks for sharing your experience Teresa!
Positive experience: Efficient and pleasant
Thank you for the great feedback Rosemary.
Fantastic experience: When I go on holidays, this is FLIGHT CENTRE here to help you to book your HOLIDAY DESTINATION OR HONEYMOON OR HOLIDAY PACKAGES. COME IN.
Thanks so much Kales!
Negative experience: You are not vaccinated? - I don't serve you, sorry…. Are you serious?! Very upset
Hi Michelle, I'm sorry to see that you've had a bad experience. If you would like us to further investigate this matter for you, please contact our Customer Relations team via the form on our website: https://help.flightcentre.com.au/s/article/contact-us-au#Feedback
Negative experience: The staff had very little to no knowledge of travel information for international travel and we're of no help at all
This is such a shame to see Danial, sorry you had this experience. Please feel free to contact our customer relations team on 1800 117 747 or [email protected] if you'd like to discuss your concerns further.
Fantastic experience: Couldn’t be happier with the service and assistance from the whole team. Thank you for everything
Hi Bree,And thank you for the kind review! Looking forward to seeing assisting you with your future travel plans.
Fantastic experience: Quick and helpful, Naomi, Highly recommend. :-)
Hi Tiffany - thanks for putting in a kind word for Naomi and her expert service. Much appreciated!
Leave your opinion about Flight Centre Cairns Central:
Flight Centre Cairns Central appears in the following listings:
Other travel agencies that might interest you


Queensland Rail Travel Centre Cairns


Happy Travels Mad Monkey Sheridan St


Gilligan's Travels



Travel agents【Dr. Tours Travel Specialist】

Allbout Cairns


Banora International Group

HOJU TRAVEL
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.